Technical Account Manager

BD; United States; Remote; USD 130,000 - 165,000; Full time

Job summary

A leading global medical technology company is seeking a Technical Account Manager to serve as a primary technical liaison for regional and national accounts. This role involves leading issue resolution, collaborating with teams, and providing technical insights. With a commitment to employee development and competitive salaries, this position offers opportunities for career growth in a supportive environment.

Qualifications

• 5+ years of technical support or customer-facing technical experience required.
• Experience in managing escalations and delivering solutions in high-pressure settings.
• Excellent communication and presentation skills.

Responsibilities

• Serve as primary technical liaison for accounts.
• Lead technical issue resolution across global teams.
• Collaborate with teams to ensure excellent customer experiences.

Skills

Project Management

Multitasking

Communication

Analytical Skills

Problem Solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $164,300
- Opportunity for career advancement and growth within a leading global medical technology company
- Supportive and collaborative work environment that values contributions and authenticity
- Chance to work with cross-functional teams and influence product and service enhancements
- Commitment to employee well-being and development with competitive compensation and benefits

What to Expect (Job Responsibilities):
- Serve as the primary technical liaison for assigned regional and national accounts
- Lead and coordinate technical issue resolution and escalation management across global teams
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Provide detailed root cause analyses and technical failure investigations to partners
- Maintain detailed documentation of escalations, actions taken, and outcomes in case management systems

What is Required (Qualifications):
- High School diploma plus more than 5 years of technical support or customer-facing technical experience
- Proven experience managing escalations and delivering technical solutions in a high-pressure environment
- Strong project management and multitasking skills
- Excellent communication and presentation skills
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

How to Stand Out (Preferred Qualifications):
- Experience working in a 24x7x365 support environment
- Strong analytical and problem-solving abilities
- Ability to work independently and collaboratively across teams
- Some travel required (typically 5–10%)

#MedicalTechnology #TechnicalAccountManager #CareerOpportunity #CompetitivePay #CustomerService

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