Technical Account Manager - Federal

Armis; Washington (District of Columbia); Remote; USD 140,000 - 188,000; Full time

Job summary

Join a leading company in the computer and network security sector as a Technical Account Manager focused on federal clients. The role involves driving customer success through implementation plans and relationship management with clients, ensuring their effective use of the Armis platform. Applicants should have substantial technical expertise and a collaborative approach to teamwork.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

Qualifications

• 2+ years experience as Technical Account Manager or Customer Success Manager in the Federal Sector.
• 5+ years in network engineering, architecture, or related fields.
• Familiarity with network protocols in biomedical, OT/ICS, or corporate IT.

Responsibilities

• Drive Armis adoption and implementation plans for platinum-level customers.
• Build trusted relationships with technical users and manage stakeholders.
• Collaborate with Engineering, Product, Support, and Sales teams.

Skills

Customer Success

Technical Expertise

Communication

Customer Advocacy

Relationship Building

Education

B.S in IT, IS, CS, MIS

CISSP

Security +

CEH

Job description

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This range is provided by Armis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $188,000.00/yr

Technical Customer Success Manager - FED

Location: This is a 100% remote position and we are considering candidates from any major city in the USA

At Armis, our Fed Sector Technical Customer Success Manager (T.CSM) serve as the key focal point to our top customers, at our highest level of service - in driving customer success. This is facilitated by the T.CSM working intimately with our customers as a trusted advisor, leveraging his expertise in customer needs, operational workflows and product know-how. This allows the T.CSM to guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization. The T.CSM team at Armis is highly team-oriented; we strongly believe that strategies yielding account success in one area can be utilized to replicate success elsewhere. Our T.CSMs thrive on doing whatever it takes to make our customers successful, and have proven themselves over years of working in a variety of customer facing, technical positions.

As a T.CSM you would be responsible for:

• Driving Armis adoption and implementation plans for our platinum-level customers and be accountable for Armis value delivery
• Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable according to the TAMs’ area(s) of proficiency
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

Job Qualifications

• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• 2+ years TAM /Customer Success Manager Federal Sector experience
• 5+ years experience in a network engineering, architecture, support, or network design capacity
• 5+ years of experience in service delivery or account management in a post and/or pre sales environment
• Must have strong formal presentation and effective communication skills for multiple levels within the organization
• 3+ years experience working in Security/IT/Healthcare/ICT environment
• Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings
• Familiarity with various Healthcare/ICT devices and manufacturers
• Familiarity with Healthcare/ICT applications and their architecture
• Experience securing IT/ICT/medical devices or implementing a security program in a Enterprise/healthcare/ICT organization
• Familiarity with scripting languages (Python preferred)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Active TS clearance is a plus

Salary range guidance for this position is: $139,000 - $188,000

Bous 20% and Pre-IPO equity

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Computer and Network Security

Referrals increase your chances of interviewing at Armis by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

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