Technical Account Manager

Pilotbase; Overland Park (KS); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Full benefits package

Equity Appreciation Plan

Flexible Time Off

Company holidays

Home Office Stipend

Job summary

Pilotbase, Overland Park, KS, is seeking a Technical Account Manager to help clients adopt our software platform, oversee installation and customization, and collaborate with the sales and CSM teams to deliver best-practice guidance. You will own the onboarding process from purchase to activation and drive client ROI.

Ideal candidates have 1–2 years of SaaS ERP implementation experience, strong communication skills, and comfort presenting both online and in person, with a passion to contribute

Qualifications

• 1-2 years of experience implementing operational efficiency / ERP software in a SaaS environment.
• Demonstrated project management / change management experience.
• Exemplary communication skills, both written and oral.
• Comfortable presenting on Zoom and in-person.
• Positive attitude and desire to be part of a motivated group doing big things.
• Knowledge of the Aviation industry and terminology preferred.
• Excellent writing skills and interest in writing guidance docs and community content.

Responsibilities

• Customize the product based on your assessment and the client's needs.
• Train the client's staff to use the software.
• Leverage industry best practices around change management.
• Own the Onboarding process from purchase to account activation.
• Be a knowledgeable advocate for all facets of the Pilotbase product family.
• Deliver client presentations and training to small groups.

Job description

At Pilotbase, we're transforming the flight training industry by empowering flight schools, pilots, and aviation professionals with technology and integrations that streamline operations, drive revenue, and accelerate pilot careers. We’re building connected experiences that serve pilots from their first flight through their entire career journey.

As the Technical Account Manager, you will help our clients adopt and transition to our software platform. You will oversee the installation and customization of the software, while also working closely with the sales and CSM team in sales engagements to provide best practice suggestions to users who have purchased the product or expanded use of the product. You will own the post-purchase onboarding pipeline to ensure customers are activated and trained in a timely manner to maximize their ROI.

Role Overview and Responsibilities:

• Customize the product based on your assessment and the client's needs
• Train the client's staff to use the software
• Leverage industry best practices around change management
• Own the Onboarding process from purchase to account activation
• Be a knowledgeable advocate for all facets of the Pilotbase product family
• Deliver client presentations and training to small groups

Required/Desired Experience:

• 1-2 years of experience implementing operational efficiency / ERP software in a SaaS environment
• Demonstrated project management / change management experience
• Exemplary communication skills, both written and oral
• Comfortable presenting on Zoom and in-person
• A positive attitude and a desire to be part of a motivated group doing big things
• Knowledge of the Aviation industry and terminology preferred
• Exemplary writing skills and an interest in writing blog posts, forum responses, guidance docs, and other community- and knowledge-building contributions.

Nice to have, but not required:

• PMP Certification
• Experience administering or managing Flight Schedule Pro and implementing Flight Schedule Pro or similar scheduling software
• Experience using Advanced Reporting within Flight Schedule Pro
• Basic knowledge of SQL functions
• Familiarity with CRM and Project Management tools (HubSpot, Pendo, Salesforce, etc)
• Full benefits package (Medical, Dental, Vision, Short-Term Disability, Life Insurance, 401(k) plan)
• Equity Appreciation Plan
• Flexible Time Off policy
• Seven (7) company-wide paid holidays + two (2) floating holidays
• Two (2) wellness days
• Employee Assistance Program
• Professional Development Stipend
• Home Office Stipend

Compensation:

The starting salary for this role has been established at $65,000+ annually.The final agreed‑upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Travel Requirements:

• Occasional business travel may be required, up to 10%.

Deadline for Applications:

• The company will accept ongoing applications until the role is filled. There is no deadline to apply for this position.

Pilotbase is an equal opportunity employer and encourages all qualified individuals to apply. If you're excited about this role, we'd love a chance to review your resume. We value a diverse and inclusive work environment and look for passionate people who are ready to do great things. If there is a required or preferred location for an open role, it will be listed in the job description. All applicants for employment must be legally authorized to work in the United States. Pilotbase does not provide work visa sponsorship at this time.

This employer participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/about-e-verify for more information.

Pilotbase welcomes all direct applicants, but does not utilize recruiting services from external agencies.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Pilotbase’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.