Technical Account Manager

Yardi Systems; New York (NY); On-site; USD 75,000 - 79,000; Full time

Benefits offered by this job

Medical premiums paid

Profit-sharing

Flexible work arrangements

Job summary

Yardi Systems in New York, NY seeks a Technical Account Manager to guide clients through software implementations, provide expert product knowledge, and deliver customized solutions that improve operations.

You will troubleshoot complex issues, train users, and foster strong client relationships while coordinating with internal teams to drive ongoing success. Travel is required during the second week for training.

Qualifications

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Two (2) years of technical or client support experience
• Advanced knowledge of Yardi domain or significant experience in relevant industry
• Knowledge of accounting practices

Responsibilities

• Lead software implementation, configuration, and deployment to ensure clients get the most out of Yardi products.
• Consult with clients to understand their needs, advise on best practices, and deliver strategic, customized solutions.
• Troubleshoot and resolve complex software issues, serving as a trusted technical resource for clients and internal teams.
• Collaborate across teams to identify opportunities that drive success and continuous improvement for your assigned clients.

Skills

Client support

Technical troubleshooting

Yardi knowledge

SQL/Oracle

MS 365

Education

Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

SQL/Oracle

Microsoft 365

Job description

Join our team as a Technical Account Manager, where you’llserve as a trusted resource helping clients get the most out of their software.By developing and maintaining expert-level knowledge of our products, you’llsupport users with thoughtful solutions, guide them through training, and helpstreamline their operations. From supporting system implementation to buildingstrong client relationships, you'll play a key role in ensuring businesses runsmoothly and efficiently. If you enjoy learning, sharing your knowledge, andmaking a real impact, this role could be a great fit for you!

*** This position requires flexibility for travel during thesecond week of employment for training purposes. Training may be conductedlocally or at an alternate location based on business needs. Candidates shouldbe prepared and available to travel as required during this time. ***

What You’ll Do:

• Lead software implementation, configuration, and deploymentto ensure clients get the most out of Yardi products.
• Consult with clients to understand their needs, advise onbest practices, and deliver strategic, customized solutions.
• Troubleshoot and resolve complex software issues, serving asa trusted technical resource for clients and internal teams.
• Collaborate across teams to identify opportunities thatdrive success and continuous improvement for your assigned clients.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, orComputer/Engineering Sciences; or an equivalent combination of education andexperience
• Two (2) years of technical or client supportexperience
• Advanced knowledge of Yardi domain or significant experiencein relevant industry
• Demonstrated ability to independently manage and resolveclient issues and requests
• Advanced technical and product knowledge of one or moreYardi software products
• Knowledge of accounting practices
• Understanding of the property management or relevant Yardisupported industry and industry best practices
• Competence in one or more of the following areas: Microsoftoperating and network system operation, relational databases, or SQL/Oraclelanguage
• Independent, sound decision making, critical thinking, andproblem-solving skills
• Proven time management and organization skills
• Excellent written and oral communication skills
• Client-centered commitment and focus
• Excellent interpersonal skills
• Ability to meet critical deadlines and prioritize multipletasks in a fast-paced environment
• Collegial, team-oriented disposition with the ability toestablish cooperative working relationships with all levels of employees andclients
• Proficiency in Microsoft 365 desktop applications

Ideal to Have:

• Ability to configure and manage networks andperipherals
• Experience with HTML/Cloud Services

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 10,000 employees in over 40 locations around the globe dedicatedto making great real estate software products. We offer a dynamic workenvironment, comprehensive training programs, and abundant opportunities forcareer growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements.

If you are looking for a rewarding career that combinestechnical prowess and outstanding customer service, this is the opportunityyou've been waiting for. Join us and be part of a team that empowers clientsworldwide with innovative solutions and exceptional service!

Annual Salary Range: $75,000 - $78,800

EOE/Race/Gender/Disability/Vets

All submissions for open positions should be receivedthrough Yardi’s applicant portal, accessed from Yardi’s corporate website.