Technical Account Manager

Endex; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Wellness Stipend

401K Matching

Job summary

Endex is seeking a Technical Account Manager (TAM) to serve as a trusted technical partner for key customers. You will own ongoing technical relationships, coordinate escalations, and help customers operate Endex reliably after launch across multiple locations.

Responsibilities include maintaining the Technical Account Plan, coordinating complex escalations, communicating impact, running proactive reviews, and improving support practices with durable resolutions.

Qualifications

• Experience owning technical relationships or escalations for business customers.
• Ability to investigate systems and challenge an incomplete diagnosis.
• Clear communication during urgent or ambiguous situations.
• Strong coordination to align internal responders and customer stakeholders.
• Discuss APIs, identity and integration dependencies with customer IT teams while translating risk into an account plan.

Responsibilities

• Own the Technical Account Plan: maintain architecture, integration dependencies, risks and priorities.
• Coordinate Complex Escalations: align support, engineering and customer IT with clear owners and timelines.
• Communicate Clearly: translate technical updates into customer impact and next steps.
• Run Proactive Reviews: review incidents, system health and upcoming changes for reliable operation post-launch.
• Improve Support Practice: build runbooks and capture durable resolutions.

Skills

Enterprise support experience

Technical depth

Composure

Strong coordination

Enterprise technical judgment

Job description

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who can be a trusted technical partner to customers running Endex in important workflows.

As a Technical Account Manager at Endex, you'll own the ongoing technical relationship for established customers. You'll coordinate escalations, maintain technical account plans and help customers operate Endex reliably after launch, partnering with support engineers on diagnosis and FDEs on integration work.

Your Key Responsibilities

• Own the Technical Account Plan: Maintain a shared view of architecture, integration dependencies, operating risks and the customer's technical priorities.

• Coordinate Complex Escalations: Bring support, engineering and customer IT together with clear owners, timelines and communication.

• Communicate Clearly: Translate technical updates into customer impact and next steps.

• Run Proactive Reviews: Review recurring incidents, system health and upcoming changes so customers can operate Endex reliably after launch.

• Improve Support Practice: Build runbooks and capture durable resolutions.

What We're Looking For

• Enterprise Support Experience: You've owned technical relationships or escalations for business customers.

• Technical Depth: You can investigate systems and challenge an incomplete diagnosis.

• Composure: You communicate clearly during urgent or ambiguous situations.

• Strong Coordination: You keep internal responders and customer stakeholders aligned.

• Enterprise Technical Judgment: You can discuss APIs, identity and integration dependencies with customer IT teams while translating technical risk into a clear account plan.

Nice to Have

• Experience with regulated customers

• Incident coordination experience

• Familiarity with APIs and enterprise authentication

Full-Time Benefits

• Health & Dental Insurance

• Monthly Wellness Stipend

• 401K Matching