Account Manager

Endex; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex, a New York–based AI company, is seeking an Account Manager to drive commercial expansion within existing customers. This role covers multiple target markets and requires identifying new buying groups, running expansion proposals, and negotiating with stakeholders.

You will partner with CSMs to align adoption and outcomes while renewals management remains separate. The position emphasizes strategic growth and precise account coverage across teams.

Qualifications

• 5+ years of B2B account management experience.
• Ability to identify expansion opportunities and negotiate.
• Strong stakeholder management across multiple accounts.

Responsibilities

• Identify expansion opportunities within existing accounts.
• Lead expansion proposals and negotiations.
• Coordinate with CSMs and deployment teams on timing and commitments.
• Maintain accurate account plans and forecasts.

Skills

Account management

B2B relationships

Commercial acumen

Organization

Executive communication

Job description

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who knows a customer's business well enough to make every commercial conversation useful.

As an Account Manager at Endex, you'll own commercial expansion within existing customers. You'll identify new teams and buying groups, run expansion proposals and negotiations, and partner with CSMs who own adoption and customer outcomes. Renewals Managers own the recurring contract renewal process.

Your Key Responsibilities

• Map Account Expansion: Find additional teams, workflows and buying groups with a concrete reason to adopt Endex.
• Qualify New Scope: Connect customer priorities and demonstrated product value to a concrete expansion opportunity.
• Close Additional Scope: Own expansion discovery, proposals, commercial negotiations and procurement for existing customers.
• Coordinate Account Coverage: Work with CSMs and deployment teams on timing, ownership and commitments to the customer.
• Maintain Expansion Discipline: Keep account plans, stakeholder maps and expansion forecasts accurate, coordinating timing with the CSM and renewal owner.

What We're Looking For

• Account Experience: You've managed ongoing B2B customer relationships.
• Commercial Judgment: You recognize an opportunity without losing sight of customer value.
• Strong Organization: You track commitments across several accounts.
• Credible Communicator: You can work with both daily users and senior sponsors.
• Expansion Track Record: You have developed new buying relationships inside existing accounts and converted additional use cases into commercial growth.

Nice to Have

• Enterprise SaaS account management
• Experience with financial or professional services customers
• Experience running business reviews

Full-Time Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching