Technical Support Engineer

Endex; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex is hiring a Technical Support Engineer in New York City to diagnose and resolve complex production issues across our AI-enabled platform. You’ll work with engineering to fix bugs and provide context to customer-facing teams, ensuring smooth workflows for demanding financial clients.

The role emphasizes hands-on troubleshooting, log analysis, API behavior understanding, and clear post-incident documentation. This is a full-time, in-person position with multiple U.S. and global locations.

Qualifications

• Experience investigating production software issues or engineering problems.
• Ability to reason through logs, API behavior and system dependencies.
• Ability to read code and build small tools or reproductions.
• Clear documentation leaving actionable notes for engineers.
• Hands-on troubleshooter capable of diagnosing auth, permissions, networking and data flow.

Responsibilities

• Diagnose production issues using logs, traces, API responses and reproducible examples.
• Drive technical resolution by validating workarounds and coordinating fixes.
• Resolve issues and validate results with the customer team.
• Support incident response with timely context and updates.
• Create runbooks and root-cause summaries to prevent repeats.

Skills

Technical Support Experience

Debugging

Coding Fundamentals

Documentation

Troubleshooting

Tools

Python

JavaScript

SQL

Job description

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who can reproduce a difficult product issue and work methodically toward a resolution.

As a Technical Support Engineer at Endex, you'll own technical investigations across support requests. You'll work with engineering on bugs and operational issues while giving customer-facing teams the context to communicate accurately.

Your Key Responsibilities

• Diagnose Production Issues: Use logs, request traces, API responses and reproducible examples to isolate failures across the product and integrations.

• Drive Technical Resolution: Validate workarounds, coordinate engineering fixes and confirm that the customer's workflow works again.

• Resolve What You Can: Apply supported fixes and validate the result with the customer team.

• Support Incident Response: Provide technical context and timely investigation updates.

• Prevent Repeated Incidents: Write runbooks and root-cause summaries, improve diagnostic tooling and bring recurring defects back to product engineering.

What We're Looking For

• Technical Support Experience: You've investigated production software issues or equivalent engineering problems.

• Debugging Ability: You can reason through logs, API behavior and system dependencies.

• Coding Fundamentals: You can read code and build small tools or reproductions.

• Clear Documentation: You leave investigation notes another engineer can act on.

• Hands-On Troubleshooter: You can investigate authentication, permissions, networking and data-flow problems, and communicate findings to users and engineers.

Nice to Have

• Cloud application support

• Python or JavaScript experience

• Experience with SQL, HTTP APIs and Python or JavaScript for support investigation

Full-Time Benefits

• Health & Dental Insurance

• Monthly Wellness Stipend

• 401K Matching