Technical Account Manager

Promote Project; Chicago (IL); Remote; USD 50,000 - 105,000; Full time

Job summary

Join a forward-thinking company as a Technical Account Manager, where you'll be the key point of contact for customers, driving product adoption and fostering strong relationships. With a focus on Governance, Risk, and Compliance (GRC), you'll provide expert guidance on the Risk Cloud platform, ensuring customers maximize their use of the applications. This role offers the opportunity to engage with diverse teams and contribute to a culture of learning and development. If you're passionate about technology and customer success, this is the perfect chance to make a significant impact in a rapidly growing market.

Benefits

Generous PTO

12 Annual Company Holidays

Summer and Winter Fridays

Health Days

401k Matching

Health, Vision, and Dental Insurance

Paid Parental Leave

Ongoing Learning Opportunities

Equity Grants

Accident and Life Insurance

Qualifications

• 5+ years of experience in GRC or Risk Advisory.
• Expertise in LogicGate’s Risk Cloud platform is essential.

Responsibilities

• Build and maintain customer relationships to drive product adoption.
• Support implementation and provide technical expertise on GRC.

Skills

GRC Expertise

Risk Cloud Knowledge

Cybersecurity Frameworks

SaaS Applications

Customer Relationship Management

Project Management

Training Skills

Communication Skills

Organizational Skills

Education

Bachelor's Degree

Relevant Certifications

Tools

LogicGate Risk Cloud

Job description

Technical Account Manager

Location

Chicago, Illinois, United States

Salary

50000 - 105000 a year (US Dollars)

Description

How you’ll spend your time:

• Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract
• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
• Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
• Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud
• Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)
• Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders and Quarterly Executive Business Reviews
• Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications
• Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
• Respond to and support power users and customers within the stated SLA

We get excited about you if you have:

• 5+ Years Experience in GRC or Risk Advisory
• Expertise and Power User certification in LogicGate’s Risk Cloud platform; Ability to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders
• Interest in supporting sales and commercial business development efforts
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $112,000 - $122,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual learning & development Program.

Our Culture

DEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging.

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.

Excited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size is valued at $50.5 billion in 2024 and is projected to reach $104.5 Billion by 2031.

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages.

LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace. These include competitive variable plans, equity grants, paid time-off, ongoing learning and development opportunities, paid parental leave, 401k matching, health, vision, and dental insurance, and accident and life insurance.

Job type:

Remote job

Tags

• manager
• saas
• training
• technical
• support
• growth
• cloud
• leader
• management
• sales
• health
• executive

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