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Technical Account Manager(Remote, US)

Level AI

United States

Remote

USD 80,000 - 90,000

Full time

4 days ago

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Job summary

Level AI is seeking a Technical Account Manager to serve as a strategic advisor for enterprise customers. In this role, you will help clients realize value from our AI-native platform through hands-on support, proactive planning, and solution design, while ensuring alignment with their business objectives. The ideal candidate will have a Bachelor's degree in Computer Science and experience in customer-facing technical roles. Join us to revolutionize customer engagement with cutting-edge AI solutions.

Qualifications

3+ years in a technical role with customer interaction.
Experience with SaaS platforms and cloud services.
Ability to align technical solutions with customer success metrics.

Responsibilities

Act as primary contact for key client accounts, building relationships.
Support customers during onboarding and configuration.
Monitor account health and identify opportunities for value expansion.

Skills

Project Management

Communication

Technical Consulting

Customer Engagement

Education

Bachelor's degree in Computer Science or related field

Tools

CRM platforms (Salesforce, Zendesk)

Contact center technologies

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Role Overview
As a Technical Account Manager (TAM), you will serve as a strategic advisor and product consultant for Level AI’s enterprise customers. You’ll partner with customer stakeholders to understand their business goals and guide them through the optimal use and configuration of our platform. This role requires a unique blend of technical depth, customer empathy, and business acumen. Your mission is to help customers realize value through proactive planning, solution design, and hands-on support.

Key Responsibilities:

Act as the primary point of contact for assigned key client accounts, building long-term strategic relationships
Support customers during onboarding (managed by Implementation Manager) and lead configuration planning based on their business goals and workflows
Serve as a trusted technical advisor, recommending best practices and tailored product solutions to maximize impact and adoption
Facilitate strategic planning sessions with clients to align product usage with desired business outcomes
Proactively monitor account health, product usage, and customer feedback to identify opportunities for value expansion and risk mitigation
Translate customer needs into actionable product plans and coordinate with internal teams (sales, product, engineering, support) to ensure successful delivery
Lead product walkthroughs and advise on feature adoption strategies to help customers achieve operational excellence
Track key account metrics, such as product engagement and satisfaction, and use insights to drive continuous improvement
Identify and support upsell and cross-sell opportunities through solution alignment and demonstrated product value

Qualifications & Skills

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience
3+ years in a technical role involving customer interaction (e.g., Technical Account Management, Implementation, Solutions Engineering)
Strong experience supporting SaaS platforms, APIs, and cloud services
Demonstrated ability to align technical solutions with customer goals and success metrics
Excellent project management skills with the ability to manage multiple customer implementations and engagements simultaneously
Strong written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences
Proven ability to lead planning and advisory conversations with customers and internal stakeholders
Comfortable working EST business hours

Optional Requirements :

Familiarity with CRM platforms such as Salesforce and Zendesk
Understanding of contact center technologies (e.g., AWS Connect, Five9, Genesys)
Knowledge, passion, and usage of AI, GPT, and LLM
Character traits like drive, humility, curiosity, problem-solving, and emotional intelligence
Prior experience in a Customer Success Engineering, Solutions Consulting, or Technical CSM role is a plus

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Transportation, Logistics, Supply Chain and Storage

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