Technical Account Manager

Rock Technology; Cedar Rapids (IA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a fast-growing team as a Technical Account Manager where you will play a crucial role in managing client relationships and ensuring their IT needs are met. This position offers a diverse workload and the opportunity to grow your career in a dynamic environment. You'll be responsible for delivering exceptional service and technical support, coordinating with internal teams to provide tailored IT solutions, and analyzing client systems for improvements. If you're ready to elevate your career in IT account management with a company that values innovation and customer satisfaction, this opportunity is for you.

Benefits

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Qualifications

• Proven experience in technical account management or similar role.
• Strong knowledge of computer hardware, software, security, and networks.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Develop strong relationships with clients to understand their IT needs.

Skills

Technical Account Management

Client Relationship Management

Analytical Skills

Sales Acumen

Communication Skills

Tools

Computer Hardware

Software

Security

Networks

Job description

Job description

Are you looking to join a fast-growing group of IT professionals? Rock Technology offers plenty of room to grow in your career with learning & development opportunities as well as an extremely diverse workload from one day to the next.

Rock Technology is a rapidly growing company in a fast-paced industry; thus, you must be able to learn on the fly and continually add to your skillset. We are seeking an individual that will work well as part of our team, but also able to take the reins and “get stuff done” daily.

Summary

As a Technical Account Manager at Rock Technology, you will be instrumental in managing client relationships and ensuring their IT needs are met effectively. This role is pivotal in delivering exceptional service and technical support, contributing directly to our mission of being a one-stop shop for all IT services.

Responsibilities

1. Serve as the primary point of contact for assigned clients, addressing their technical needs and concerns.
2. Develop strong relationships with clients to understand their business objectives and IT requirements.
3. Coordinate with internal teams to deliver tailored IT solutions that meet client expectations.
4. Provide pre-sales support by demonstrating product capabilities and assisting in proposal development.
5. Analyze client systems and processes to recommend improvements and optimizations.
6. Monitor client satisfaction and proactively address any issues that arise.
7. Stay updated on industry trends and emerging technologies to provide informed recommendations.
8. Prepare regular reports on account status, including performance metrics and service delivery.

Qualifications

1. Proven experience in a technical account management or similar role within the IT industry.
2. Strong level of professionalism.
3. Strong knowledge of computer hardware, software, security and networks.
4. Excellent analytical skills with the ability to assess complex situations and provide effective solutions.
5. Demonstrated sales acumen with experience in pre-sales activities preferred.
6. Strong communication skills to effectively interact with clients and internal teams.
7. Ability to manage multiple accounts while maintaining attention to detail and quality service delivery.

If you’re ready to take your career in IT account management to the next level with a company that values innovation and customer satisfaction, we invite you to apply today at Rock Technology!

Physical Demands

1. Must be able to remain in a seated or standing position for prolonged periods of time.
2. Must be able to lift and carry or otherwise move 25/50 pounds occasionally.

Job Type:

1. Full-time
2. In Person
3. Salary

Benefits:

1. 401(k)
2. 401(k) matching
3. Dental insurance
4. Flexible schedule
5. Health insurance
6. Paid time off
7. Vision insurance