Technical Account Manager - OpenShift Container Platform

Red Hat; Pennsylvania; Remote; USD 94,000 - 152,000; Full time

Job summary

Red Hat is seeking a Technical Account Manager for the OpenShift Container Platform. This role focuses on supporting enterprise clients with architectural guidance and implementation, requiring strong technical skills and customer engagement. The position is remote and involves collaboration with internal teams to ensure customer satisfaction and success.

Benefits

Comprehensive health coverage

401(k)

Paid time off

Parental leave

Qualifications

• U.S. citizenship required for government contracts.
• Strong technical and customer-facing skills.
• Knowledge of PaaS solutions like Red Hat OpenShift.

Responsibilities

• Support enterprise clients in deploying automated, containerized cloud application platforms.
• Conduct technical reviews and share knowledge to proactively address issues.
• Manage customer cases and documentation; develop engagement plans.

Skills

Technical skills

Customer-facing skills

Knowledge of PaaS solutions

Experience with Docker

Experience with Kubernetes

Excellent communication skills

Familiarity with CI/CD

Education

Bachelor's degree in a related field

Tools

Docker

Kubernetes

Cloud management tools

Job description

Technical Account Manager - OpenShift Container Platform

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About The Job

Red Hat's North American Public Sector Services team is seeking an enterprise engineer with expertise in Platform-as-a-Service and container technologies. This remote position in the U.S. Eastern or Central Time Zone involves partnering with public sector clients to provide architectural guidance and implementation support for Red Hat OpenShift Container Platform solutions. This is a non-sales role focused on customer engagement, collaboration with engineering and support teams, and advocating for customer needs.

Responsibilities

• Support enterprise clients in deploying automated, containerized cloud application platforms.
• Rapidly learn new technologies, including container orchestration, registries, build strategies, and microservices.
• Conduct technical reviews and share knowledge to proactively address issues.
• Understand customer infrastructure, hardware, and environment.
• Collaborate with internal teams to resolve technical issues.
• Manage customer cases and documentation; develop engagement plans.
• Build trust and serve as customer advocate; present operational reviews.
• Maintain and grow customer relationships through attentive support.
• Travel as needed for customer visits.

Qualifications

• U.S. citizenship is required for government contracts.
• Strong technical and customer-facing skills.
• Knowledge of PaaS solutions like Red Hat OpenShift.
• Experience with Docker, Kubernetes, and cloud management tools.
• Understanding of enterprise architecture and hardware vendors.
• Excellent communication skills.
• Familiarity with CI/CD, source code management tools.
• Optional: software engineering background, Linux, Java tech.
• Willingness to provide after-hours support and occasional on-site visits.

Preferred Skills and Certifications

• Bachelor's degree in a related field.
• U.S. security clearance.
• Red Hat Certified Engineer (RHCE).
• DevOps experience, cloud deployment, and containerization.
• Experience with cloud providers like AWS, Azure, GCP, or IBM Cloud.
• Experience with Red Hat technologies such as Satellite, OpenStack, Ansible.

Compensation and Benefits

Salary range: $94,550 - $151,170, based on experience and qualifications. Benefits include comprehensive health coverage, 401(k), paid time off, parental leave, and additional perks. Note: Benefits are for full-time, U.S.-based employees.

About Red Hat

Red Hat is a leading provider of open source solutions, with a global presence. We foster a flexible, inclusive work environment encouraging innovation and idea-sharing.

Equal Opportunity

Red Hat is an equal opportunity employer. We do not discriminate based on race, gender, religion, or other protected categories. We support applicants with disabilities and provide accommodations upon request.