Technical Account Manager

Functionize; Austin (TX); On-site; USD 75,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Technical Account Manager, where your expertise in automation and customer success will drive impactful results. You'll be the trusted advisor for clients, ensuring seamless integrations and optimizing their use of advanced testing tools. Collaborate with diverse teams to enhance customer satisfaction and retention while leveraging cutting-edge AI technologies. This role offers a unique opportunity to influence product enhancements based on real-world feedback, making a significant impact in the evolving landscape of software testing. If you're passionate about technology and customer success, this position is perfect for you.

Benefits

Medical insurance

401(k)

Vision insurance

Qualifications

• 5+ years in Technical Account Management or Solutions Architecture.
• Deep understanding of automation tools and their configuration.

Responsibilities

• Guide customers through technical onboarding and integrations.
• Ensure smooth technical success and optimize customer environments.

Skills

Technical Account Management

Solutions Architecture

Automation Tools

REST APIs

CI/CD

SQL/NoSQL

AI/ML Technologies

Tools

Functionize

Selenium

Tosca

Jenkins

GitLab

Azure DevOps

Job description

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Functionize is a leading provider of Agentic Automation Platform, transforming how businesses approach software testing. Our platform leverages advanced machine learning technologies to deliver robust, scalable, and intelligent testing tools that integrate seamlessly into diverse business environments. By AI Agents to automate complex testing tasks, Functionize enables companies to accelerate product development, reduce costs, and enhance software quality.

The Opportunity

As a Technical Account Manager at Functionize, you’ll serve as the trusted technical advisor for a portfolio of customers — ensuring smooth implementations, successful integrations, and long-term value realization. You’ll partner closely with Customer Success Managers, Product, Engineering, and Support to deliver hands-on, high-impact guidance that drives customer satisfaction and retention. This role is ideal for someone with deep technical expertise, strong customer instincts, and the ability to translate complex requirements into scalable automation success.

What You’ll Own

• Technical Onboarding & Configuration: Guide new customers through technical setup, integrations, and initial automation runs.
• Ongoing Technical Success: Ensure all technical aspects of the customer journey — from deployment to optimization — are smooth, scalable, and aligned to business goals.
• Advanced Troubleshooting & Issue Resolution: Act as a technical escalation point, collaborating with Product and Engineering to resolve complex issues quickly and transparently.
• Environment & Usage Optimization: Proactively monitor customer environments, identifying opportunities to improve automation performance and reliability.
• Technical Enablement: Educate and advise customers on best practices for using Functionize within their CI/CD pipelines, cloud environments, and custom app stacks.
• Feedback Loop & Advocacy: Serve as a customer advocate internally, surfacing technical feedback and influencing product enhancements based on real-world usage.

What Makes You a Fit

• Technical Account Management or Solutions Architecture Experience: 5+ years supporting enterprise customers in a technical role, with a proven ability to resolve issues, drive adoption, and improve system performance.
• Automation Platform Expertise: Deep understanding of automation tools (e.g., Functionize, Selenium, Tosca) and how to configure, maintain, and troubleshoot them in complex enterprise environments.
• AI/ML Familiarity: Exposure to intelligent automation technologies and concepts such as self-healing, neural networks, or AI-driven testing.
• API & Integration Knowledge: Proficient with REST APIs and integrating platforms into broader enterprise systems and workflows.
• Cloud & CI/CD Experience: Hands-on experience with GCP, AWS, or Azure, plus CI/CD platforms like Jenkins, GitLab, or Azure DevOps.
• Web & Enterprise App Expertise: Understanding of web technologies (HTML, CSS, DOM) and experience supporting test automation in environments like Salesforce, Workday, or ServiceNow.
• Database Skills: Familiarity with SQL or NoSQL databases and their role in automated testing pipelines.

Bonus Points For

• Deep expertise in testing methodologies (e.g., regression, functional, performance).
• Familiarity with Agile and DevOps development environments.
• Experience managing technical escalations and incident response.
• Prior exposure to enterprise QA, test strategy, and customer onboarding.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

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