Technical Account Manager-Level 2 (Remote)

Neptune Retail Solutions; Jersey City (NJ); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in retail marketing services is seeking a Technical Account Manager-Level 2 to provide high-quality support aligned with customer goals. The ideal candidate will have strong technical and communication skills, and help resolve client issues while mentoring support teams. You will work closely with clients and partners, ensuring seamless integration and successful platform utilization.

Qualifications

• 3-4 years experience in coding or technical support required.
• Ability to debug web applications essential.
• Proficiency in scripting languages for automation desired.

Responsibilities

• Serve as the main escalation point for Level 2 Support.
• Collaborate with Engineering to resolve escalated issues.
• Analyze logs and troubleshoot problems effectively.

Skills

Analytical skills

Troubleshooting

Communication

Customer interaction

Education

Bachelor’s degree or equivalent

Tools

Java

ASP.Net

Python

MySQL

SQL Server

Oracle

Nagios

Splunk

Extra Hop

Job description

Technical Account Manager-Level 2 (Remote)

Join to apply for the Technical Account Manager-Level 2 (Remote) role at Neptune Retail Solutions.

Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We influence buying behaviors through innovative solutions, including in-store, home-delivered, and digital media tactics. Our advertising programs are supported by rich data and insights, serving the country’s largest consumer packaged goods manufacturers.

Our digital portfolio includes Checkout 51, Freedom Platform, and various digital media tools/services. We are expanding our product offerings, partnerships, and capabilities to deliver engaging content at relevant times and locations.

We are growing our product development and operations support center in the USA and seek talented Production Platform Engineers passionate about innovation in retail consumer applications. The role involves helping customers resolve technical questions related to Quotient solutions platforms, integration, and setup.

The candidate will support client success by integrating new clients and collaborating with Tier 1 support and engineering teams. Strong analytical, troubleshooting, communication skills, and customer interaction are essential. This is an excellent opportunity for experienced engineers to learn, grow, and leverage their skills.

What you’ll do

• Serve as the main escalation point for Level 2 Support for technical issues.
• Provide prompt, high-quality service aligned with customer goals.
• Take full ownership of issues, develop strong client relationships, and improve support services.
• Collaborate with Engineering and Support teams to resolve escalated issues.
• Understand platform architecture technically and functionally.
• Analyze logs and query databases to troubleshoot problems.
• Gather logs and data for defect investigations.
• Interact directly with partners and clients to resolve issues.
• Identify, report, and validate defects and enhancements.
• Notify management of escalations and escalate when necessary.
• Mentor and train Tier 1 support team members.

What you’ll bring

• Bachelor’s degree or equivalent with 3-4 years experience in coding or technical support.
• Excellent written and oral communication skills.
• Experience in core web technologies (Java, ASP.Net, Python).
• Ability to debug web applications and run queries on relational databases (MySQL, SQL Server, Oracle).
• Familiarity with Windows and Linux servers.
• Knowledge of JavaScript, HTML, Java, Spring, REST APIs, and Cassandra.
• Experience with monitoring systems like Nagios, Splunk, or Extra Hop is a plus.
• Proficiency in scripting languages (Python, Perl, Bash, etc.) for automation.

Neptune Retail Solutions is an Equal Opportunity Employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Advertising Services

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