Technical Account Manager

Cognite; Austin (TX); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Cognite is seeking motivated Technical Account Managers/Directors to join their Global Strategic Services team. This hybrid role involves working closely with top-tier customers to ensure successful deployment and scaling of Cognite Data Fusion. Candidates should have a strong technical background and proven ability to build relationships with stakeholders. Join a diverse team and contribute to innovative solutions in the energy and manufacturing sectors.

Benefits

Competitive Compensation including base plus bonus

401(k) with 4% employer matching

Health, Dental, Vision & Disability Coverages

Unlimited PTO

18 Company Holidays

Paid Parental Leave Program

Employee Stock Purchase Program

In office catered lunches 3x per week

Paid mobile phone and WiFi

Qualifications

• 3-10+ years experience as a data/solution architect or similar.
• Experience with enterprise integration strategies and design.

Responsibilities

• Align on target architecture for Cognite Data Fusion.
• Build trusted advisor relationships with technical buyers.
• Support technical escalations as needed.

Skills

Communication

Coaching

Negotiation

Education

Bachelor Degree in Computer Science

Masters preferred

Tools

Git

CI/CD

Job description

About Cognite

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

Cognite Product Tour 2024

Cognite Product Tour 2023

Data Contextualization Masterclass 2023

Our values

Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.

Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.

Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

Global Strategic Services at Cognite is focused on helping our top-tier customers drive successful outcomes through the totality of what Cognite has to offer.

The Global Strategic Services team will embody togetherness through cross-functional collaboration across Cognite. From taking over the baton from Field Engineering in pre-sales to supporting customers beyond First value, collaborating with Value Engineering to build value roadmaps across business divisions, supporting our Service team to deploy, validate and further enhance our Service offering optimized for Value and Adoption, co-developing adoption programs and catalyzing end-user interaction and feedback to Product Management, to working with Customer Enablement to scale learnings into our 1:many initiatives. TAMs will also be a catalyst to help Account Management drive successful Expansions and Renewals.

The Global Strategic Services team at Cognite will be Curious and Open at heart – working to understand and empathize with both our end users as well as different functions within Cognite, in a way that brings out the best in all of us.

We are seeking motivated, curious, and customer-oriented Cogniters to join our team as Technical Account Managers / Directors. As a Technical Account Manager / Director, you will work closely with the Account Team and Solution Architect profession to act as a technical advisor for preselected top-tier customers, ensuring repeatable and scalable architecture across the enterprise.

This role is a hybrid role based out of our office in Austin, Houston or Phoenix.

What You'll Do

• Work with central customer IT team(s) to align on a target architecture for Cognite Data Fusion in the enterprise
• Consult and support solution deployments to ensure technical fit with customer ecosystem and target architecture, including secure setup of identity and access management
• Ensure alignment with Cognite best practices for implementation and proper use of technology stack, and that delivered solutions have clearly defined operational responsibilities and support agreements
• Together with Customer Success Manager/Director ensure alignment between customer goals and Cognite product roadmap
• Stay up-to-date on and coach customers on use of new technological developments in Cognite Data Fusion
• Build trusted advisor relationships with Technical buyers, IT, Digital etc., and support technical escalations as needed
• Be the voice of the customer and provide valuable input to the Sales team on active opportunity pursuits
• Support partner team in qualifying and consulting partners to deliver successfully with Cognite Data Fusion for assigned customer(s)
• Help foster a collaborative climate between internal teams at Cognite, coming together to technically enable our customers to be successful with our software

Who You Are

• Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)
• 3-10+ years experience (Manager/Director) as a data/solution/enterprise architect, software developer or similar, preferably having worked with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U) and gained familiarity with common source systems, data types etc.
• Proven ability to connect with and coach technical stakeholders, building credible relationships on various levels of the organisation
• Confidence to negotiate requirements with customers and colleagues, preferably with experience from consulting
• Experience with technical topics such as enterprise integration strategies and design, data and analytics stacks, public cloud, identity providers and network security concepts
• Experience hosting technical sessions with customers and colleagues, including workshops, demos and similar
• Experience with Git, CI/CD and deployment environments

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

A snapshot of our many perks and benefits as a Cogniter

* Competitive Compensation including base plus bonus

* 401(k) with 4% employer matching

* Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

* Unlimited PTO + flexibility to enjoy it

* 18 Company Holidays including the week between Christmas & New Years

* Paid Parental Leave Program

* Employee Stock Purchase Program (ESPP)

* Employee Referral Program

* In office catered lunches 3x per week via Colorfull Catering + Fully Stocked Fridges in the offices

* Join a team of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in focus .

* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata to know more

* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries

* Join our HUB ️ to be part of the conversation directly with Cogniters and our partners.

* Paid mobile phone and WiFI

*A pet lover? Get the chance to meet Spot !

Why choose Cognite?

* Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world.

* We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drivesbusiness value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day.

* Cognite Earns 2023 Microsoft Partner of the Year Award; Recognized as a Global Leader in Energy & Resources and Industrials & Manufacturing

*Frost & Sullivan named Cognite a Technology Innovation Leader!

* Built In 2024 Best Places to Workin Austin, TX and Houston, TX

* Cognite Recognized as 2024 Microsoft Energy and Resources Partner of the Year

* Most recentlyCognite Data Fusion Achieved Industry First DNV Compliance for Digital Twins

Apply today!

If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.

We encourage you to follow us onCognite LinkedIn; we post all our openings there.

Equal Opportunity

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.

We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.