Technical Account Lead – Open Source & Security

Socket; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Market competitive salary bands

Meaningful equity program

Comprehensive health benefits for you

Flexible time-off and holidays

Paid parental leave

Remote-first with quarterly off-sites

Job summary

Socket is a remote-first, customer-obsessed company seeking a Technical Success professional to own post-sale customer outcomes. You will learn customer environments, translate product capabilities into practical guidance, and serve as the front line for technical support across enterprise accounts.

You’ll drive onboarding, architecture alignments, and health checks, partnering with Engineering to resolve issues, deliver workshops, and scale the Technical Success practice while contributing to

Qualifications

• 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, or similar).
• 2+ years as the dedicated contact for customers focusing on quarterly health checks and success.
• Background in application security, DevSecOps, or open-source ecosystems.
• Experience with developer tooling and CI/CD platforms.
• Ability to read and reason about code.
• Familiarity with APIs, webhooks, and SaaS integration patterns.
• Hands-on experience with Package Managers.
• Comfort troubleshooting in production environments with engineering teams.
• Clear written and verbal communication with developers, security practitioners, and executives.
• Willingness to travel for customer and company meetings.

Responsibilities

• Own post-sale relationship as the main technical contact and advisor.
• Strategize with AEs on upsells, renewals and expansions.
• Build executive alignment with Champions and conduct Quarterly Business Reviews.
• Lead technical onboarding for new enterprise customers through integration.
• Work with engineering to configure Socket across CI/CD systems and tooling.
• Develop repeatable onboarding playbooks and automations.
• Investigate and resolve integration and configuration issues.
• Escalate to Engineering and follow through to resolution.
• Deliver workshops and deep-dives to drive adoption.
• Provide technical feedback to Product and Engineering for roadmap.

Skills

Tech customer-facing

Upsell coordination

DevSecOps

CI/CD tools

Code comprehension

APIs & webhooks

Package managers

Production troubleshooting

Developer communication

Travel ready

Tools

Slack

GitHub

Zendesk

Vitally

HubSpot

Grafana

Job description

Socket is a remote-first, customer-obsessed company seeking a Technical Success professional to own post-sale customer outcomes. You will learn customer environments, translate product capabilities into practical guidance, and serve as the front line for technical support across enterprise accounts.

You’ll drive onboarding, architecture alignments, and health checks, partnering with Engineering to resolve issues, deliver workshops, and scale the Technical Success practice while contributing to