Technical Account Executive

resend; United States; Remote; USD 160,000 - 220,000; Full time

Benefits offered by this job

100% remote

Flexible schedule

Job summary

Resend is hiring a Technical Account Executive for a fully remote role in the Americas. You will work on high-intent inbound opportunities from enriched enterprise logos, validate and scale playbooks, and run experiments to improve repeatability across channels.

You’ll expand current customers, help prevent churn, and amplify the voice of the customer to product and marketing. You’ll join a small yet growing Buyer Experience Squad, partnering with founders and GTM leads.

Qualifications

• You’ve built before and can create or scale a function from zero.
• Genuine curiosity about customers’ problems and traction with technical teams.
• Approach conversations with hypotheses, tests, and measurements.
• You document learnings to improve the team’s playbook.
• Able to discuss infrastructure, APIs, and email deliverability credibly.
• You value craft and care in sales as in product.

Responsibilities

• Handle high-intent inbound opportunities from enterprise logos and growth companies.
• Improve on existing playbooks by validating and scaling what works.
• Run experiments across messaging, timing, and channels to find repeatability.
• Expand existing customers by identifying higher-tier opportunities.
• Prevent churn by distinguishing valuable accounts from natural churn.
• Be the voice of the customer and feed learnings to product and marketing.

Skills

Customer obsession

You’ve built before

Scientific thinking

Documentation mindset

Technical conversation capability

Attention to detail / craft

Willingness to travel

Job description

Over 3M developers have used Resend, and we’re onboarding hundreds of new paying customers every day. We’ve built enrichment and segmentation systems to identify high-value accounts across our inbound funnel.

Founder-led sales have closed enterprise deals. We’ve brought in experienced GTM help to build early infrastructure and playbooks. We’re looking for a Technical Account Executive to join our small and growing Buyer Experience Squad.

This is a building and closing role. You’ll take what exists, pressure-test it, expand it, and iterate on our repeatable sales motion. This role is remote based in the Americas Time Zones.

Read more about how we work, how we hire, and what we value here.

In this role, you will…

• Work high-intent inbound opportunities from enriched, segmented enterprise logos and high-growth companies

• Build on existing playbooks - we have hypotheses and early wins; you’ll validate, iterate, and scale what works

• Run experiments across messaging, timing, and channels to find repeatability

• Expand existing customers by identifying accounts that could benefit from higher tiers or additional products

• Prevent churn by distinguishing accounts worth saving from natural lifecycle churn

• Be the voice of the customer internally - feeding learnings back to product, marketing, and success

• Document everything - your learnings become the playbook the team builds on

You’ll be a great fit if you…

• You’ve built before. You know what it’s like to operate without a finished playbook and have built out a new role, team, or function from zero

• You’re customer-obsessed. Genuinely curious about customers’ problems. Comfortable working with deeply technical infrastructure engineers and newer developers alike. You meet people where they are

• You think like a scientist. Hypotheses, tests, measurements, iteration. You’re trying to learn something with every conversation

• You document and share. Not a lone wolf. You write things down and make the whole team smarter from your work

• You’re technical enough. You don’t need to be a developer, but you can hold a credible conversation about infrastructure, APIs, and email deliverability

• You care about craft. You notice sloppy details. You believe sales can and should be done with the same care as great product

• You’re comfortable with travel. Conferences, prospect on-sites, team events and everything in between to help drive value to our users

What it means to join the team…

• First 3 months focused on learning and experimentation, not rigid quotas

• Work directly with founders who are invested in building this function the right way

• Clear path to define quotas together based on what we learn

• Team-oriented culture with part of quota shared

• Honest, low-ego team with autonomy to ship

• 100% remote with flexible schedule

• Comp: $160,000 - $220,000 USD OTE (base + variable), commensurate with experience

Learn more about how we work:

• How we think about buyer experience

• What is our sales philosophy

• What’s the role of sales at Resend

About Resend

We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.

Our fully remote team of 50 spans 15 countries and counting. We’re backed by a16z, Y Combinator, and others. Meet the humans