Techline Agent

Advantage Technical; Fountain Valley (CA); On-site; USD 44,083 - 48,216; Full time

Job summary

Advantage Technical is seeking an Automotive Technical Assistance Agent in Fountain Valley, CA to provide diagnostic support to dealership service technicians. The role involves diagnosing vehicle systems, guiding repairs, and documenting cases while collaborating with Tier II and engineers.

Ideal candidates will have 5+ years in a dealership environment, strong diagnostic and communication skills, ASE certifications preferred, and proficiency with MS Word and data entry.

Qualifications

• 5+ years of automotive dealership experience required.
• Strong automotive diagnostic and troubleshooting skills.
• ASE Certifications preferred.
• Ability to communicate technical information clearly to dealership technicians.
• Proficient with Microsoft Word and computer-based systems.
• Strong typing and data entry skills.
• Excellent verbal and written communication skills.
• Typing test results required with application.

Responsibilities

• Answer inbound technical support calls related to vehicle systems including hybrid, powertrain, electrical, body, and chassis components.
• Provide diagnostic guidance, troubleshooting assistance, and repair recommendations to dealership technicians.
• Document, update, and manage technical assistance cases accurately.
• Escalate complex concerns to Tier II support, product engineers, and field technical specialists as needed.
• Communicate effectively via phone, email, and written case documentation.
• Support continuous improvement efforts by identifying recurring technical issues and trends.

Skills

Automotive diagnostic skills

Dealership experience

Communication skills

Typing speed

MS Word proficiency

Job description

Techline Agent

Location: Fountain Valley, CA

Pay: $32.00-$35.00 per hour

Job Type: Full-Time

We are seeking an experienced Automotive Technical Assistance Agent to provide professional diagnostic support to dealership service technicians. This is an excellent opportunity for an automotive professional with strong troubleshooting expertise, dealership experience, and a passion for helping resolve complex vehicle concerns.

Key Responsibilities

• Answer inbound technical support calls related to vehicle systems including hybrid, powertrain, electrical, body, and chassis components.
• Provide diagnostic guidance, troubleshooting assistance, and repair recommendations to dealership technicians.
• Document, update, and manage technical assistance cases accurately.
• Escalate complex concerns to Tier II support, product engineers, and field technical specialists as needed.
• Communicate effectively via phone, email, and written case documentation.
• Support continuous improvement efforts by identifying recurring technical issues and trends.

Qualifications

• 5+ years of automotive dealership experience required.
• Strong automotive diagnostic and troubleshooting skills.
• ASE Certifications preferred.
• Ability to communicate technical information clearly to dealership technicians.
• Proficient with Microsoft Word and computer-based systems.
• Strong typing and data entry skills.
• Excellent verbal and written communication skills.
• Typing test results required with application.

Why Apply?

This role offers the opportunity to work directly with automotive professionals, solve complex vehicle issues, and support advanced automotive technologies in a fast-paced technical environment.

Benefits

• Medical, Dental, Vision, and Pet Insurance
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Commuter/Parking Accounts
• People Perks Program
• Health Savings Account (HSA)
• Accidental Death & Dismemberment (AD&D) Insurance

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.