Tech Writer-Tech III - AMZ10358499

Amazon; Portland (OR); On-site; USD 126,000 - 170,000; Full time

Job summary

Amazon Development Center U.S., Inc. in Portland, Oregon seeks a Tech Writer-Tech III to own AWS service documentation, information architecture, content standards, and publishing workflows.

Work with product managers and engineers to translate complex concepts into clear, accurate developer docs and lead major documentation projects while mentoring others. Develop AI-powered automation to optimize writing processes and measure content performance for global audiences and drive process

Qualifications

• Master’s degree or equivalent in CS/Technical Writing or related field; 2 years in job or related occupation.
• Bachelor’s degree or equivalent in CS/Technical Writing or related field; 5 years progressive post-baccalaureate experience in the job or related occupation as equivalent to the Master’s degree and 2 years of experience.

Responsibilities

• Own and maintain AWS services documentation, information architecture, content standards, and publishing workflows.
• Collaborate with product managers, engineers, and service teams to translate complex concepts into clear, accurate documentation and lead major documentation projects.
• Mentor other technical writers and review their work for quality and consistency; partner with localization teams for global audiences.
• Engage with customers, gather data and feedback, and report insights around content performance with analytics.
• Develop AI-powered automation to optimize documentation workflows and integrate generative AI tools into writing processes.

Skills

Technical writing

XML content

Content publishing tools

AI tools

APIs documentation

Editing/style guides

Education

Master’s degree in Computer Science/Technical Writing

Bachelor’s degree or equivalent

Tools

XML editors

Content management systems

Job description

Job ID: 10507404 | Amazon Development Center U.S., Inc.

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON DEVELOPMENT CENTER U.S., INC.

Offered Position: Tech Writer-Tech III

Job Location: Portland, Oregon

Job Number: AMZ10358499

Position Responsibilities

• Own and maintain documentation and content strategy for AWS services, including information architecture, content standards, and publishing workflows. With minimal guidance, create high-quality technical content including API documentation, developer guides, implementation tutorials, and best practices.
• Collaborate with product managers, engineers, and service teams to understand complex technical concepts and translate them into clear, accurate documentation. Establish and maintain documentation standards and best practices across the AWS documentation set. Manage multiple complex documentation tasks and projects with little or no oversight.
• Lead documentation projects for major feature launches and service improvements, including re:Invent launches. Mentor other technical writers and review their work for quality and consistency. Partner with localization teams to ensure documentation meets global audience needs.
• Engage with customers, gather data and feedback, and report insights around content performance metrics through analytics implementation and automated feedback collection systems. Design and implement processes for documentation effectiveness measurement. Drive insights into content and product planning.
• Develop and implement AI-powered automation solutions that optimize documentation workflows and increase content production efficiency. Integrate generative AI tools into technical writing processes for content generation, documentation updates, and customer feedback analysis.

Position Requirements

Master’s degree or foreign equivalent degree in Computer Science, Technical Writing, or a related field and two years of experience in the job offered or related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Technical Writing, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master’s degree and two years of experience. Must have two years of experience in the following skills:

• Experience as a technical editor or writer of technical documentation working with style guides.
• Experience using content publishing tools to write, format, manage, and publish high-quality content.
• Experience with XML content and familiarity with content authoring tools.
• Experience writing developer-focused documentation for cloud services or APIs.
• Strong command of technical writing tools and content management systems.
• Experience using generative AI tools to optimize and accelerate the technical writing process.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $125,800/year to $170,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000

Basic Qualifications

Position Requirements: Master’s degree or foreign equivalent degree in Computer Science, Technical Writing, or a related field and two years of experience in the job offered or related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Technical Writing, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master’s degree and two years of experience. Must have two years of experience in the following skills: (1) experience as a technical editor or writer of technical documentation working with style guides; (2) experience using content publishing tools to write, format, manage, and publish high-quality content; (3) experience with XML content and familiarity with content authoring tools; (4) experience writing developer-focused documentation for cloud services or APIs; (5) strong command of technical writing tools and content management systems; and (6) experience using generative AI tools to optimize and accelerate the technical writing process.#0000

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.