Content Developer

UPS; Honolulu (HI); On-site; USD 47,500 - 107,200; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon’s Device, Digital, and Alexa Support (D2AS) team needs a content developer to create high‑profile customer‑facing content and internal guidance.

If you’re passionate about creating best‑in‑class content that delivers value to millions of customers, we want to hear from you.

Qualifications

• 2+ years of program or project management experience.
• Experience in requirement gathering and ability to write clear and detailed requirement documents.
• Experience in data mining.
• Background as a Content Developer or Technical Writer.
• Ability to think on your feet in a fast-paced environment.

Responsibilities

• Develop troubleshooting guides, how-tos, FAQs, release notes, and other documentation accessed by millions of customers globally
• Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects
• Drive content projects from planning through post-launch analytics
• Improve content quality, maintainability, and usability
• Identify and implement strategies to increase team efficiency
• Continuously analyze metrics to assess and improve customer experience

Skills

PM experience

Requirements gathering

Data mining

Content writing

Fast-paced environment

Job description

Position Summary

Amazon’s Device, Digital, and Alexa Support (D2AS) team needs a content developer to create high‑profile customer‑facing content and internal guidance.

If you’re passionate about creating best‑in‑class content that delivers value to millions of customers, we want to hear from you.

Responsibilities

• Develop troubleshooting guides, how‑tos, FAQs, release notes, and other documentation accessed by millions of customers globally
• Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects
• Drive content projects from planning through post‑launch analytics
• Improve content quality, maintainability, and usability
• Identify and implement strategies to increase team efficiency
• Continuously analyze metrics to assess and improve customer experience

Qualifications

• 2+ years of program or project management experience
• Experience in requirement gathering and ability to write clear and detailed requirement documents
• Experience in data mining
• Background as a Content Developer or Technical Writer
• Ability to think on your feet in a fast‑paced environment

About the Team

Our content team supports millions of customers across Amazon products Kindle and Fire Tablets. We create scalable support content while maintaining Amazon’s standard of world‑class customer service. Using data and direct customer feedback, we continuously improve our content to meet evolving needs. We closely partner with program managers, localization experts, associate trainers, and other colleagues to translate technical specifications into intuitive customer‑facing content and collaborate cross‑functionally with marketing, legal, PR, and product teams.

Locations

Austin, TX; Cupertino, CA; Seattle, WA.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Compensation

Base pay ranges from $47,500 to $107,200 per year depending on market location. Additional compensation may include equity, sign‑on payments, or other forms.

EEO Statement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit.