Tech Writer

Insight Global; Chicago (IL); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Diverse and inclusive environment

Equal opportunity employer

Job summary

Insight Global is seeking a detail-oriented professional to convert 2,000 existing SOPs into a new standardized template. The role requires strong technical writing skills, experience using AI tools like Copilot, and the ability to gather information from stakeholders.

Candidates should be self-starters, comfortable managing multiple SOP conversions, and possess a project management mindset. This is an opportunity to support critical documentation transformations in a collaborative environment.

Qualifications

• Strong technical writing experience, specifically with SOPs and procedural documentation.
• Experience using AI tools like Copilot.
• Ability to convert existing documentation into standardized templates.

Responsibilities

• Convert approximately 2,000 existing SOPs into a new standardized template.
• Identify gaps in content using AI tools.
• Gather information from stakeholders to validate procedures.

Skills

Technical writing experience

Experience with AI tools

Project management skills

Strong communication skills

Organizational skills

Job description

Job Description

Convert approximately 2,000 existing SOPs into a new standardized template by end of year

Use Copilot/AI tools to assist in drafting and updating documentation, identifying gaps in content

Meet with stakeholders (including Susan and other business leaders) to gather missing information and validate procedures

Translate existing documentation into updated formats with new required fields

Create job aids and step‑by‑step guides to support SOP conversion process

Manage progress through trackers and attend weekly check‑in meetings

Collaborate across teams to ensure alignment on documentation standards and procedures

Support remediation efforts tied to audit findings related to SOPs and process gaps

Perform manual adjustments and edits to ensure accuracy and completeness of documentation

Adapt quickly to shifting priorities and additional project needs as they arise

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Strong technical writing experience, specifically with SOPs and procedural documentation
• Tech‑savvy with experience using AI tools such as Copilot or similar assistants
• Ability to review, adapt, and convert existing documentation into standardized templates
• Experience working cross‑functionally and gathering information from stakeholders
• Strong communication skills; not afraid to ask questions or drive clarification discussions
• Highly organized; able to manage trackers, timelines, and multiple SOP conversions
• Self‑starter who can work independently with weekly touchpoints
• Comfortable pivoting priorities and adapting to evolving requirements
• Project management mindset with ability to handle structured deliverables at scale; Experience supporting audit remediation or working with audit findings
• Background working in financial services or B2B environments
• Experience working with large‑scale documentation transformations (e.g., 1000+ documents)
• Familiarity with process improvement or operational excellence initiatives
• Exposure to Rogers organization or similar operational frameworks
• Experience working with leadership‑level stakeholders