Tech Training & Knowledge Enablement Lead

Firstiowa; Cedar Falls (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k/ESOP with employer match

Paid holidays

Paid vacation

Job summary

First Bank is seeking an IT Training & Knowledge Management Specialist to develop and maintain IT training materials, user guides, and procedures. The role combines training, documentation, and knowledge management to ensure staff have the tools and resources needed to work efficiently and securely.

You will administer documentation programs, support onboarding, and drive technology adoption across the organization.

Qualifications

• Associate degree in information technology, business, communications, or a related field (or equivalent experience) is required.
• Experience creating training materials, technical documentation, or knowledge management resources is preferred.
• Banking experience is helpful but not required.

Responsibilities

• Develop and maintain IT training materials, videos, user guides, and procedures.
• Serve as administrator for documentation programs and train users on proper utilization.
• Establish documentation standards and templates for organizational consistency.
• Manage annual reviews and updates of documented procedures.
• Provide technology onboarding, setup assistance, and training for new employees.
• Communicate software enhancements, process changes, and weekly technology tips to staff.

Skills

Communication skills

Organizational skills

Customer service

Technical writing

Problem solving

Time management

Education

Associate degree in IT/Business/Communications

Job description

First Bank is seeking an IT Training & Knowledge Management Specialist to develop and maintain IT training materials, user guides, and procedures. The role combines training, documentation, and knowledge management to ensure staff have the tools and resources needed to work efficiently and securely.

You will administer documentation programs, support onboarding, and drive technology adoption across the organization.