Tech TPM: Scale Model Deployment & Capacity

AI Chopping Block; San Francisco, Northern (CA, KY); Hybrid; USD 190,000 - 230,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI in San Francisco, CA is seeking a Technical Program Manager to lead the operating system for Chat capacity and model deployment. You will connect demand forecasting and capacity allocation with model readiness, rollout planning, and post-deployment learning.

You will own mainline model deployment across research, inference, and product teams, build scalable tooling, and define readiness gates, metrics, and clear communications for leaders.

Qualifications

• Own cross-functional programs for Chat capacity forecasting, allocation, headroom planning, and constrained-capacity operations.
• Build durable intake, prioritization, and decision mechanisms that connect product demand and model requirements to available serving capacity.
• Partner with product, research, inference, fleet, and capacity teams to develop scenarios, surface tradeoffs, and drive timely allocation decisions.
• Lead model deployment readiness and rollout planning, including serving-capacity allocation, launch sequencing, validation, and operational handoffs.
• Establish clear readiness gates, risk reviews, rollback criteria, and escalation paths for model deployments.
• Drive launch coordination through deployment and post-launch learning, turning recurring gaps and manual work into scalable tooling and operating practices.
• Define and operationalize metrics for forecast accuracy, capacity utilization and headroom, deployment velocity, reliability, latency, quality, and user impact.
• Create concise, decision-ready communications that make dependencies, risks, capacity constraints, and launch choices clear to technical and product leaders.

Responsibilities

• Own cross-functional programs for Chat capacity forecasting, allocation, headroom planning, and constrained-capacity operations.
• Build durable intake, prioritization, and decision mechanisms that connect product demand and model requirements to available serving capacity.
• Partner with product, research, inference, fleet, and capacity teams to develop scenarios, surface tradeoffs, and drive timely allocation decisions.
• Lead model deployment readiness and rollout planning, including serving-capacity allocation, launch sequencing, validation, and operational handoffs.
• Establish clear readiness gates, risk reviews, rollback criteria, and escalation paths for model deployments.
• Drive launch coordination through deployment and post-launch learning, turning recurring gaps and manual work into scalable tooling and operating practices.
• Define and operationalize metrics for forecast accuracy, capacity utilization and headroom, deployment velocity, reliability, latency, quality, and user impact.
• Create concise, decision-ready communications that make dependencies, risks, capacity constraints, and launch choices clear to technical and product leaders.

Skills

Technical program management

Program management

Distributed systems

Capacity planning

Model serving

Cross-functional collaboration

Communication

Job description

OpenAI in San Francisco, CA is seeking a Technical Program Manager to lead the operating system for Chat capacity and model deployment. You will connect demand forecasting and capacity allocation with model readiness, rollout planning, and post-deployment learning.

You will own mainline model deployment across research, inference, and product teams, build scalable tooling, and define readiness gates, metrics, and clear communications for leaders.