Strategic TPM for Scale Model Deployments & Capacity

Triwill Group; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI is seeking a Technical Program Manager to lead operating systems for Chat capacity and model deployment, coordinating demand forecasting, capacity allocation, rollout planning, and post-deployment learning. This hybrid SF-based role requires cross-functional collaboration across research, product, and operations to drive safe, scalable launches.

Based in San Francisco, the role emphasizes structured decision-making, readiness gates, and measurable delivery through scalable tooling and

Qualifications

• Experience leading technical programs in infrastructure, distributed systems, or large-scale deployments.
• Ability to reason about demand, supply, headroom, latency, and quality tradeoffs.
• Experience building scalable tooling to replace manual workflows.

Responsibilities

• Own cross-functional programs for Chat capacity forecasting, allocation, headroom planning, and constrained-capacity operations.
• Build durable intake, prioritization, and decision mechanisms linking product demand and model requirements to available serving capacity.
• Partner with product, research, inference, fleet, and capacity teams to develop scenarios and drive allocation decisions.
• Lead model deployment readiness and rollout planning, including serving-capacity allocation, sequencing, validation, and handoffs.
• Establish readiness gates, risk reviews, rollback criteria, and escalation paths for deployments.
• Drive deployment and post-launch learning, turning gaps into scalable tooling and practices.
• Define metrics for forecast accuracy, capacity utilization, headroom, deployment velocity, reliability, latency, and user impact.

Skills

Capacity forecasting

Cross-functional leadership

Model deployment readiness

Launch coordination

Job description

OpenAI is seeking a Technical Program Manager to lead operating systems for Chat capacity and model deployment, coordinating demand forecasting, capacity allocation, rollout planning, and post-deployment learning. This hybrid SF-based role requires cross-functional collaboration across research, product, and operations to drive safe, scalable launches.

Based in San Francisco, the role emphasizes structured decision-making, readiness gates, and measurable delivery through scalable tooling and