L2 Tech Support Engineer - 1 or 2 years experience

Two95 International Inc.; Provo (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Two95 International Inc. in Salt Lake City, Utah is seeking a motivated L2 Support professional with 1 to 2 years of experience. The role involves providing Level 2 technical support and troubleshooting hardware and software issues.

Key responsibilities include offering timely support for various technical problems, diagnosing escalated issues, and collaborating with other IT teams. A Bachelor’s degree in Computer Science or related field is mandatory for this position.

Qualifications

• 1 to 2 years of experience in technical support or a related IT role.
• Strong knowledge of Windows and Linux operating systems.
• Good communication skills in English.

Responsibilities

• Provide timely and efficient Level 2 support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems escalated from Level 1 support.
• Document support activities and solutions in the ticketing system.

Skills

Technical Support

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Operating System

Linux Operating System

Ticketing Systems

Job description

We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team.

In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.

Key Responsibilities:

• Provide timely and efficient Level 2 support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems escalated from Level 1 support.
• Document support activities and solutions in the ticketing system.
• Assist in system installations, configurations, and upgrades.
• Collaborate with other IT teams to ensure seamless service delivery.
• Maintain IT infrastructure by performing regular maintenance and updates.

Qualifications:

• 1 to 2 years of experience in technical support or a related IT role
• Bachelor's degree in Computer Science, Information Technology or related field is Mandatory
• Strong knowledge of Windows and Linux operating systems.
• Experience with troubleshooting network connectivity and software issues.
• Familiarity with ticketing systems and IT service management processes.
• Good communication skills in English, with ability to explain technical concepts clearly.