Tech Support Specialist: Hardware & Software Troubleshooter

Sarithm llc; Broomfield (CO); On-site; USD 52,000 - 72,000; Full time

Job summary

Sarithm llc is seeking a Technical Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and guide users through diagnostic steps. The role involves handling calls, emails, chats, and tickets, with a focus on resolving problems efficiently.

The candidate should have a bachelor's degree in computer science or related field and at least one year of corporate support experience, with strong knowledge of Active Directory, Windows 10, Teams, OneDrive and

Qualifications

• Bachelor’s degree in Computer Science or related field preferred.
• At least one year of experience in customer technical support in a corporate environment.
• Experience and proficiency with Active Directory, Windows 10, Microsoft Teams, OneDrive, Office 365.
• Hardware and software installation and configuration.
• Projectors, desktop printers and multifunction printers experience.
• Mobile devices such as iPads, iPhones etc.
• Functional understanding of TCP/IP and LAN/WAN networking concepts.
• Ability to prioritize tasks, work under pressure to meet deadlines, respond promptly to inquiries, explain issues clearly, and work independently or with a team.

Responsibilities

• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields tickets, support calls, chat, email, and other communications from users with inquiries.
• Consults with users to determine steps to identify and resolve the problem.
• Guides users through diagnostic and troubleshooting processes using tools or verbal instructions.
• Provides first line support and maintenance for AV equipment.
• Deploys and supports devices and peripherals such as iPhones, iPads, etc.
• Installs and updates software and operating systems.
• Performs hardware repairs and upgrades as needed.
• Collaborates with staff to research and resolve problems.
• Maintains knowledge of technology innovations and trends.

Skills

Customer support

Troubleshooting

Communication

Teamwork

Independent work

Diagnostic reasoning

Adaptability

Education

Bachelor’s degree in Computer Science or related field

Tools

Active Directory

Windows 10

Microsoft Teams

OneDrive

Office 365

Projectors

Printers

Mobile devices (iPad/iPhone)

TCP/IP Networking basics

Job description

Sarithm llc is seeking a Technical Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and guide users through diagnostic steps. The role involves handling calls, emails, chats, and tickets, with a focus on resolving problems efficiently.

The candidate should have a bachelor's degree in computer science or related field and at least one year of corporate support experience, with strong knowledge of Active Directory, Windows 10, Teams, OneDrive and