Tech Support Specialist — Federal IT (USPTO) Contract

Management Applications, Inc.; Alexandria (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading IT solutions provider is seeking Tech Support Specialists for a long-term contract with the US Patent and Trademark Office (USPTO). Candidates must possess excellent communication skills, experience in providing technical support for microcomputer hardware and networks, and proficiency in project management tools like Microsoft Project and SharePoint. Positions include various levels of support, with responsibilities ranging from assisting users to providing supervisory support. Interested candidates should submit a concise resume along with their minimum salary requirements.

Qualifications

• Must possess experience supporting microcomputer hardware and networks.
• Experience mentoring and training less experienced staff is valued.
• Ability to establish a professional rapport with customers.

Responsibilities

• Provide technical support for microcomputer hardware and networks.
• Assist in planning and organization both technically and administratively.
• Perform supervisory duties as needed.

Skills

Excellent written and verbal communication skills

Experience providing technical support

Administrative and project management skills

Ability to explain technical matters to non-technical people

Tools

Microsoft Project Professional

Microsoft SharePoint

Job description

A leading IT solutions provider is seeking Tech Support Specialists for a long-term contract with the US Patent and Trademark Office (USPTO). Candidates must possess excellent communication skills, experience in providing technical support for microcomputer hardware and networks, and proficiency in project management tools like Microsoft Project and SharePoint. Positions include various levels of support, with responsibilities ranging from assisting users to providing supervisory support. Interested candidates should submit a concise resume along with their minimum salary requirements.