Field Engineers for USPTO IT Support

Management Applications, Inc.; Alexandria (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technical services provider is seeking Field Engineers for a long-term contract with the US Patent and Trademark Office (USPTO). The role requires advanced technical support skills in installation, troubleshooting, and diagnostics of PCs and peripherals. Candidates should have excellent communication skills and experience with project management tools like Microsoft Project. This position plays a key role in supporting various IT functions at USPTO. Applicants are required to submit a resume along with their minimum salary expectations.

Qualifications

• Excellent written and verbal communication skills acquired via customer service work.
• Experience with Microsoft Project Professional for project management.
• Advanced troubleshooting and support experience with PCs and peripherals.

Responsibilities

• Provide advanced technical support for hardware/software setup and troubleshooting.
• Oversee assignments in a supervisory capacity as needed.
• Assist in planning and organization both technically and administratively.

Skills

Excellent communication skills

Project management

Technical support experience

Analytical skills

Leadership skills

Tools

Microsoft Project

Microsoft SharePoint

Job description

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking Field Engineers for a long-term contract with the US Patent and Trademark Office (USPTO).

The mission of the United States Patent and Trademark Office (USPTO) is to promote industrial and technical progress and to strengthen the national economy through the administration of laws and regulations related to United States patents and trademarks. USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish. The agency is comprised of two major components – the patent organization and the trademark organization. The organizations are supported by business units comprised of engineers, scientists, attorneys, analysts and computer specialists and have a combined workforce that exceeds twelve thousand (12,000) Federal employees and approximately two hundred fifty (250) regional employees.

Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person’s perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner. Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.

Personnel must possess administrative and project management skills. The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs. Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.

Hardware/software technical support experience consisting of installation, setup/configuration, trouble‑shooting, diagnostics, maintenance and repair of PCs, printers and peripherals.

Advanced hardware/software technical support experience consisting of installation, setup/configuration, trouble‑shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. Must be experienced with trouble‑shooting and supporting operating systems and be familiar with a PTO similar hardware/software environment.

Principal Field Engineer

Advanced hardware/software technical support experience consisting of installation, setup/configuration, trouble‑shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. Must be experienced with trouble‑shooting and supporting operating systems and be familiar with a PTO similar hardware/software environment. Experience providing analysis and recommendations for information technology requirements. Must possess leadership skills and be able to oversee assignments. Performs in a supervisory capacity as needed.

Advanced hardware/software technical support experience consisting of installation, setup/configuration, trouble‑shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. Must be experienced with trouble‑shooting and supporting operating systems and be familiar with a PTO similar hardware/software environment. Experience providing analysis and recommendations for information technology requirements. Must possess leadership skills and be able to oversee assignments. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.

Areas of IT Support for the USPTO:

• Desktop Deployments and Moves
• Desktop Field Support
• Warehouse Operations Support
• Technical Writing / Document Development
• Test & Evaluation Hardware Support
• Security Operations & Enterprise Monitoring
• Release Control Branch Support
• Network Operations & Maintenance
• Network Cabling
• Collaboration Services and Support
• Authorization & Assessment (A&A)
• Remote Site End User Support
• Electronic Business Center Support
• Future Requirements

Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements.