System Engineers for USPTO IT Support

Management Applications, Inc.; Alexandria (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading technology solutions provider is seeking System Engineers for a long-term contract with the USPTO in Alexandria, Virginia. Successful candidates must possess excellent communication skills, project management expertise, and proficiency with Microsoft Project and SharePoint. Responsibilities include IT support analysis, installation, and resolution across various fields including Helpdesk and Network Management. Candidates are required to submit a resume and minimum salary requirements.

Qualifications

• Must possess excellent communication skills acquired via customer service work.
• Skilled in project management using Microsoft Project Professional.
• Ability to explain technical matters to non-technical people.

Responsibilities

• Assist with analysis, installation, and resolution in various IT fields.
• Perform advanced analytical techniques in system management.
• Manage in a supervisory capacity as needed.

Skills

Excellent verbal communication

Project management skills

Microsoft Project Professional

Microsoft SharePoint

Problem isolation and resolution

Network Management

Helpdesk support

Server Administration

Desktop Support

Job description

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking System Engineers for a long-term contract with the US Patent and Trademark Office (USPTO).

The mission of the United States Patent and Trademark Office (USPTO) is to promote industrial and technical progress and to strengthen the national economy through the administration of laws and regulations related to United States patents and trademarks. USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish. The agency is comprised of two major components – the patent organization and the trademark organization. The organizations are supported by business units comprised of engineers, scientists, attorneys, analysts and computer specialists and have a combined workforce that exceeds twelve thousand (12,000) Federal employees and approximately two hundred fifty (250) regional employees.

Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person’s perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner. Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.

Personnel must possess administrative and project management skills. The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs. Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.

Assists with the analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support.

Performs techniques in analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support.

to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support.

Principal System Engineer

Performs advanced techniques in analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support. Performs in a supervisory capacity as needed.

Performs advanced techniques in analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, Desktop Support, and complex/specialized software and tools. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.

Areas of IT Support for the USPTO:

1. Desktop Deployments and Moves
2. Desktop Field Support
3. Warehouse Operations Support
4. Technical Writing / Document Development
5. Test & Evaluation Hardware Support
6. Security Operations & Enterprise Monitoring
7. Release Control Branch Support
8. Network Operations & Maintenance
9. Network Cabling
10. Collaboration Services and Support
11. Authorization & Assessment (A&A)
12. Remote Site End User Support
13. Electronic Business Center Support
14. Future Requirements

Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements.