Tech Support & Repairs Specialist

Omaze; Washington (District of Columbia); On-site; USD 31,684 - 41,314; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Employee stock purchase plan

Education reimbursement

Job summary

Omaze is looking for a Technical Specialist in Washington, D.C. to provide exceptional technical support and service to customers. You will troubleshoot, diagnose, and resolve issues related to Apple products while educating customers about repair options. Successful candidates should demonstrate technical expertise and strong interpersonal skills. This position offers base pay ranging from $23.00 to $29.99 per hour along with benefits such as medical coverage and stock options.

Qualifications

• Demonstrate technical expertise of Apple products and services.
• Navigate customer service issues with care and strong interpersonal skills.
• Work well in a team and be trusted with sensitive information.

Responsibilities

• Provide technical support for all Apple products.
• Troubleshoot hardware and software issues effectively.
• Educate customers about repair options and Apple services.

Skills

Technical expertise of Apple products

Interpersonal skills

Problem-solving

Customer service

Teamwork

Curiosity and willingness to learn

Job description

Omaze is looking for a Technical Specialist in Washington, D.C. to provide exceptional technical support and service to customers. You will troubleshoot, diagnose, and resolve issues related to Apple products while educating customers about repair options. Successful candidates should demonstrate technical expertise and strong interpersonal skills. This position offers base pay ranging from $23.00 to $29.99 per hour along with benefits such as medical coverage and stock options.