Tech Support Intern: Diagnostics & Dealer Collaboration
Mack Trucks
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Benefits offered by this job
Job summary
Mack Trucks is offering an internship focused on supporting Technical Services projects to improve uptime and customer satisfaction. You will engage with dealer networks, learn product details, and contribute to technical trainings while coordinating with multiple teams.
Ideal candidates are pursuing an Associate's Degree in Diesel/Automotive/Engineering Technology, with 2+ years in heavy truck electronics, and a GPA of 2.75 or higher.
Qualifications
- Pursuing an Associate's Degree in Diesel/Automotive/Engineering Technology or equivalent field/technical experience.
- 2+ years of experience in heavy truck electronics and engine diagnostics preferred.
- Spring interns may work up to 30 hours per week.
- Must be in good academic standing with a cumulative GPA of at least 2.75.
Responsibilities
- Support and communicate project deliverables and milestones as directed by the Technical Service Manager.
- Maintain high-quality output and ensure repeatable results for dealers and customers.
- Document technical requirements with TSM and Training Manager for stakeholders across teams.
- Support hands-on product trainings and learn product details for dealer/customer needs.
- Present final internship project to Uptime Operations showing value to internal teams and customers.
Skills
Education
Job description
Mack Trucks is offering an internship focused on supporting Technical Services projects to improve uptime and customer satisfaction. You will engage with dealer networks, learn product details, and contribute to technical trainings while coordinating with multiple teams.
Ideal candidates are pursuing an Associate's Degree in Diesel/Automotive/Engineering Technology, with 2+ years in heavy truck electronics, and a GPA of 2.75 or higher.
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