Tech Support: Electrical Schematics & Diagnostics

#twiceasnice Recruiting; Minneapolis (MN); On-site; USD 75,000 - 90,000; Full time

Job summary

Our client in the industrial equipment industry is seeking a Technical Support Specialist to handle after-sales warranty and technical support. You will assist dealers with installation questions and guide end users through troubleshooting by phone and video.

Candidates should read electrical schematics and have a strong electrical and mechanical background with controls experience, plus excellent customer service and communication skills. This is a full-time role in Northwest Minneapolis.

Qualifications

• 3+ years experience in technical support or mechanical/electrical field service
• Ability to read and interpret electrical prints and schematics
• Strong electrical and mechanical background with controls experience
• Strong customer service and communication skills

Responsibilities

• Own after-sales technical support and warranty inquiries from dealers and end users
• Assist dealers with technical questions at the time of product installation
• Provide ongoing technical and troubleshooting support to end users post-installation
• Read and interpret electrical prints/schematics to help identify the source of a problem
• Guide dealers and technicians through remote diagnosis via phone, video, and written responses
• Diagnose mechanical and electrical issues remotely and recommend corrective action
• Process and track warranty claims; maintain documentation of support cases and resolutions
• Relay recurring field issues and product feedback to engineering and manufacturing
• Participate in the internal Issue Log Team
• Support secondary responsibilities as workload and background allow

Job description

Our client in the industrial equipment industry is seeking a Technical Support Specialist to handle after-sales warranty and technical support. You will assist dealers with installation questions and guide end users through troubleshooting by phone and video.

Candidates should read electrical schematics and have a strong electrical and mechanical background with controls experience, plus excellent customer service and communication skills. This is a full-time role in Northwest Minneapolis.