Technical Support Specialist (Mat. Handling / Ind. Equip. Exp Req)

#twiceasnice Recruiting; Minneapolis (MN); On-site; USD 75,000 - 90,000; Full time

Job summary

Our client in the industrial equipment industry is seeking a Technical Support Specialist to handle after-sales warranty and technical support. You will assist dealers with installation questions and guide end users through troubleshooting by phone and video.

Candidates should read electrical schematics and have a strong electrical and mechanical background with controls experience, plus excellent customer service and communication skills. This is a full-time role in Northwest Minneapolis.

Qualifications

• 3+ years experience in technical support or mechanical/electrical field service
• Ability to read and interpret electrical prints and schematics
• Strong electrical and mechanical background with controls experience
• Strong customer service and communication skills

Responsibilities

• Own after-sales technical support and warranty inquiries from dealers and end users
• Assist dealers with technical questions at the time of product installation
• Provide ongoing technical and troubleshooting support to end users post-installation
• Read and interpret electrical prints/schematics to help identify the source of a problem
• Guide dealers and technicians through remote diagnosis via phone, video, and written responses
• Diagnose mechanical and electrical issues remotely and recommend corrective action
• Process and track warranty claims; maintain documentation of support cases and resolutions
• Relay recurring field issues and product feedback to engineering and manufacturing
• Participate in the internal Issue Log Team
• Support secondary responsibilities as workload and background allow

Job description

Technical Support Specialist (Mat. Handling / Ind. Equip. Exp Req)

Location: Northwest Minneapolis, MN

Salary: $75,000-$90,000 + Benefits

Job Type: Full-Time

Schedule: Monday-Friday, ~40 hours/week

Start Date: ASAP

Sponsorship: Not Available

Technical Support Specialist (Mat. Handling / Ind. Equip. Exp Req) Description

Our client in the industrial equipment industry is looking for a Technical Support Specialist to serve as the primary point of contact for after-sales warranty and technical support. You will manage customer support interactions, guiding dealers through installation questions and walking end users through troubleshooting and diagnosis via phone and video. Successful candidates will have controls knowledge, the ability to read electrical schematics, and prior experience with electrical and mechanical troubleshooting. If you aspire to be part of something larger than the task at hand and help shape the future of a stable, specialized business, this may be the perfect opportunity for you.

Technical Support Specialist (Mat. Handling / Ind. Equip. Exp Req) Responsibilities

• Own after-sales technical support and warranty inquiries from dealers and end users


• Assist dealers with technical questions at the time of product installation


• Provide ongoing technical and troubleshooting support to end users post-installation


• Read and interpret electrical prints/schematics to help identify the source of a problem


• Guide dealers and technicians through remote diagnosis via phone, video, and written responses


• Diagnose mechanical and electrical issues remotely and recommend corrective action


• Process and track warranty claims; maintain documentation of support cases and resolutions


• Relay recurring field issues and product feedback to engineering and manufacturing


• Participate in the internal Issue Log Team


• Support secondary responsibilities as workload and background allow

Technical Support Specialist (Mat. Handling / Ind. Equip. Exp Req) Qualifications

• 3+ years experience in technical support or mechanical/electrical field service required


• Ability to read and interpret electrical prints and schematics required


• Strong electrical and mechanical background with controls experience required


• Strong customer service and communication skills required