Electrical Controls Support Specialist

SJE; Detroit Lakes (MN); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Dental

Vision

Job summary

SJE Rhombus in Detroit Lakes, MN is seeking a Technical Support Specialist to assist customers by phone or email with questions about electrical control panels. You will also process orders, create Bill of Materials and electrical schematics, and maintain case records.

The ideal candidate has strong communication and troubleshooting skills, familiarity with AutoCAD Electrical, and experience building control panels. We offer a collaborative culture, competitive pay, and comprehensive benefits.

Qualifications

• High school diploma or GED required; 2-year degree preferred.
• Strong communication and troubleshooting abilities are essential.
• Familiarity with AutoCAD Electrical is preferred but not required.
• Experience building control panels or electrical components is a plus.

Responsibilities

• Assist customers via phone or email with technical questions about electrical control panels.
• Process orders and create Bill of Materials and electrical schematics.
• Maintain customer contact and case records using incident tracking software and generate reports.
• Serve as a service contact for the Controls and Level-Sensing Technology products.

Skills

Exceptional communication

Troubleshooting

Product knowledge

Technical mindset

Attention to detail

Computer skills

AutoCAD Electrical

Panel/controls experience

Teamwork and independence

Education

High school diploma or GED

2-year Electronics/Electrical Technology degree

Tools

AutoCAD Electrical

Job description

SJE Rhombus in Detroit Lakes, MN is seeking a Technical Support Specialist to assist customers by phone or email with questions about electrical control panels. You will also process orders, create Bill of Materials and electrical schematics, and maintain case records.

The ideal candidate has strong communication and troubleshooting skills, familiarity with AutoCAD Electrical, and experience building control panels. We offer a collaborative culture, competitive pay, and comprehensive benefits.