Tech Support Analyst II — POS & Store Systems

Cracker Barrel; Lebanon (TN); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Weekly pay

Medical, Rx, Dental, Vision benefits

Life Insurance and Disability

Paid Vacation

401k with Company Matching

Employee Stock Purchase Program

Store discount

Biscuit Perks

Job summary

Cracker Barrel is seeking an IT Support Specialist at the Store Support Center in Lebanon, TN to assist field users with technical, hardware, and software issues, including POS, back office, payroll processing, and more. You will troubleshoot, provide excellent customer service, and escalate when needed.

With at least 2 years of IT experience and an associate degree or higher in IT, you will contribute to training junior staff and supporting projects across Information Services.

Qualifications

• At least 2 years of IT experience.
• Associate degree or higher in IT.
• ITIL certification is preferred but not required.

Responsibilities

• Provide support to field users by answering calls regarding technical, hardware, and software issues.
• Troubleshoot software and hardware problems in stores and for remote users (POS, back office, payroll processing, etc.).
• Deliver high-quality customer service and resolve questions with effective solutions.
• Escalate issues outside your scope to the appropriate resource and share knowledge with teammates.
• Assist with training and development of the Store Support group and participate in projects.

Skills

Customer service

Technical support

Troubleshooting

Communication

Education

Associate degree in IT

Bachelor’s degree in IT

Tools

POS systems

Back office systems

Payroll processing software

Job description

Cracker Barrel is seeking an IT Support Specialist at the Store Support Center in Lebanon, TN to assist field users with technical, hardware, and software issues, including POS, back office, payroll processing, and more. You will troubleshoot, provide excellent customer service, and escalate when needed.

With at least 2 years of IT experience and an associate degree or higher in IT, you will contribute to training junior staff and supporting projects across Information Services.