Tech Support Analyst - Flexible Schedule & AI Tools

Dillard's, Inc.; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Dillard’s is seeking a Technical Support Analyst for its Data Center team in Little Rock, Arkansas. The role requires a flexible schedule including holidays, weekends, and after-hours as needed.

You will support IT service users by resolving hardware, software, and service issues and collaborate with internal IT departments to mitigate vulnerabilities. Requirements include 2+ years in IT help desk or support, strong problem-solving and communication skills, and the ability to work independently

Qualifications

• 2+ years of experience in help desk or IT support.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication.
• Ability to work weekends, holidays and after-hours when required.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Provide technical software and hardware resolutions to IT resource users by diagnosing and guiding through step-by-step solutions.
• Must be able to function independently.
• Handle phone and email support for moderate system or content issues.
• Identify, resolve, and escalate issues when necessary.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Record interactions in the service ticket database.
• Identify and document resolution to recurring inquiries.
• Occasionally assist other staff and monitor open tickets to ensure timely resolution.
• Provide equipment upgrade and maintenance assistance to personnel at all Dillard’s operating locations.

Skills

Help desk experience

Customer service

Communication skills

Problem solving

Teamwork

Flexible schedule

Attendance reliability

Independent worker

AI proficiency

Job description

Dillard’s is seeking a Technical Support Analyst for its Data Center team in Little Rock, Arkansas. The role requires a flexible schedule including holidays, weekends, and after-hours as needed.

You will support IT service users by resolving hardware, software, and service issues and collaborate with internal IT departments to mitigate vulnerabilities. Requirements include 2+ years in IT help desk or support, strong problem-solving and communication skills, and the ability to work independently