Night Shift IT Production Control & Batch Support

Dillard's, Inc.; Mabelvale (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

Dillard’s, Inc. is seeking a Production Control IT Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas.

The role focuses on assisting users with complex IT application, hardware, or service issues, and on executing, monitoring, and resolving batch processing tasks to ensure all applications are ready for the next business day. Responsibilities include providing phone and email support, recording interactions in the ticket system, escalating when needed, and

Qualifications

• Authorization to work in the United States without sponsorship.
• At least 2 years in technical support call centers or production control environments.
• Excellent problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Customer-friendly attitude and ability to work in a fast-paced team.
• High attendance is required as an essential function.

Responsibilities

• Provide technical problem resolution to IT resource users via diagnosis and guided steps.
• Must be able to function independently, manage multiple tickets.
• Handle phone and email support for moderate system or content issues.
• Identify, resolve, and escalate issues when necessary.
• Clearly communicate technical solutions to users.
• Record interactions in the service ticket database.
• Identify and document resolution to recurring inquiries.
• Occasionally assist other staff and monitor open tickets for timely resolution.
• Provide equipment upgrade and maintenance assistance to personnel at all Dillard’s locations.
• Ensure all batch processes start and are completed on time.

Skills

Independent worker

Customer-focused

Excellent problem-solving

Strong verbal and written

Experience in technical support or PRO

Attendance

Authorization to work in the United St

Tools

JCL

Zeke batch scheduler

Job description

Dillard’s, Inc. is seeking a Production Control IT Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas.

The role focuses on assisting users with complex IT application, hardware, or service issues, and on executing, monitoring, and resolving batch processing tasks to ensure all applications are ready for the next business day. Responsibilities include providing phone and email support, recording interactions in the ticket system, escalating when needed, and