Night-Shift IT Ops & Production Control Analyst

Dillard's, Inc.; Little Rock (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Dillard’s, Inc. is seeking a Production Control IT Technical Support Analyst for the night shift at our Central Arkansas data centers. The role focuses on assisting IT users with complex issues, monitoring batch processing, and ensuring applications are available to begin the next business day.

Flexibility for weekends and after-hours is required. The analyst will provide technical support, operate batch processes, and maintain system availability across Dillard’s locations.

Qualifications

• Must be authorized to work in the United States without sponsorship.
• 2+ years in technical support or production control environments.
• Excellent problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Customer-friendly attitude for fast-paced teams.
• High attendance level required.

Responsibilities

• Provide technical problem resolution to IT resource users by diagnosing issues and guiding users through steps.
• Must be able to function independently.
• Handle phone and email support for moderate system or content issues.
• Identify, resolve, and escalate issues when necessary.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Record interactions in the service ticket database.
• Identify and document resolution to recurring inquiries.
• Occasionally assist other staff and monitor open tickets for timely resolution.
• Provide equipment upgrade and maintenance assistance to personnel at all Dillard’s locations.
• Ensure all batch processes are started and completed on time.

Skills

Technical support experience

Problem solving

Communication skills

Team oriented attendance

Authorization to work in US

JCL

Zeke batch scheduling

Tools

JCL

Zeke batch scheduling

Job description

Dillard’s, Inc. is seeking a Production Control IT Technical Support Analyst for the night shift at our Central Arkansas data centers. The role focuses on assisting IT users with complex issues, monitoring batch processing, and ensuring applications are available to begin the next business day.

Flexibility for weekends and after-hours is required. The analyst will provide technical support, operate batch processes, and maintain system availability across Dillard’s locations.