Help Desk & Process Improvement Specialist (Flexible Hours)

Egreenservices

Little Rock (AR)

In loco

USD 55.000 - 86.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Mentorship program

Flexible hours

Competitive benefits

Descrizione del lavoro

DataSync Corp in Little Rock, AR is seeking a Help Desk Technician who can own complex monitoring and legacy improvements. The role emphasizes LDAP experience, Nagios criteria, RAID configuration, and mentoring colleagues for process improvements.

You will collaborate with a supportive team, enjoy flexible mentorship, and contribute to reliable production environments. The position offers competitive compensation and benefits in a dynamic IT operations setting.

Competenze

4 years of LDAP experience
Experience turning vague tickets into actionable Nagios criteria
Mentor mid-level staff through Process Improvement on-call
Profile and refactor legacy code to reduce technical debt
Own the RAID Configuration release for Little Rock team
Monitor system health and set up alerting for production environments
SQL Server Administration in front-end interfaces

Mansioni

Reach into legacy Initiative modules and leave them cleaner
Turn vague technology tickets into crisp Nagios acceptance criteria
Mentor the mid-level cohort through their first real Process Improvement on-call
Profile and refactor legacy code to reduce technical debt
Own the RAID Configuration release that Little Rock leadership has circled
Monitor system health and set up alerting for empowering production environments
Build responsive, accessible front-end interfaces with SQL Server Administration
Break large technology initiatives into Nagios increments Little Rock can actually deliver