Tech Support Analyst: Cloud Tools & End-User Training

University of Washington Medical Center; Seattle (WA); On-site; USD 62,000 - 83,000; Full time

Job summary

University of Washington Continuum College is seeking a Computer Support Analyst 1 to provide a mix of analysis and hands-on IT support, focusing on hardware, software, and network needs for the unit. Responsibilities include deploying endpoints, configuring software, and maintaining documentation and user training.

The role emphasizes developing system solutions, working with IT teams on upgrades, and delivering efficient end-user support across campus teams.

Qualifications

• Two years experience in programming or computer support services of a technical nature OR equivalent education/experience.

Responsibilities

• Provide comprehensive Tier 1 technical support for Continuum administrative staff, including troubleshooting software, hardware, and network issues.
• Collaborate with Tier 2 and IT Infrastructure teams on escalated issues, project rollouts, and system upgrades to ensure minimal disruption to end users.
• Conduct regular maintenance and updates of computer hardware and peripheral devices to ensure optimal performance and longevity.
• Maintain accurate inventory of IT assets, including tracking hardware assignments, software licenses, and coordinating lifecycle replacements in partnership with IT leadership.
• Assist with endpoint deployment, configuration, imaging, software installation, and post-deployment support for Continuum College workstations, laptops, and related devices.
• Install, configure, and update software applications according to Continuum’s technology standards, ensuring compatibility and integration within Continuum’s computing environment.
• Support the implementation and use of collaboration tools, cloud-based services, and institutional platforms such as Microsoft 365, SharePoint, Zoom, Canvas, ServiceNow, and similar systems.
• Develop and maintain documentation that supports the effective use of technology and systems within Continuum College, including user guides, knowledge base articles, troubleshooting steps, internal procedures, and onboarding materials.
• Assist with basic scripting, automation, and repeatable support tasks under the guidance of senior IT staff.

Skills

Tier 1 support

Troubleshooting

Documentation

User training

Education

Two years experience or equivalent education

Tools

Microsoft 365

SharePoint

Zoom

Canvas

ServiceNow

Job description

University of Washington Continuum College is seeking a Computer Support Analyst 1 to provide a mix of analysis and hands-on IT support, focusing on hardware, software, and network needs for the unit. Responsibilities include deploying endpoints, configuring software, and maintaining documentation and user training.

The role emphasizes developing system solutions, working with IT teams on upgrades, and delivering efficient end-user support across campus teams.