Tech Support Agent

Gal Manufacturing, a Vantage Elevation Company; Sacramento (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

HSA

401(K)/Company Match

Generous PTO

Tuition Reimbursement

Employee Assistance Program

Bonus potential

Job summary

Vantage Elevation, LLC is seeking a Technical Support Agent in Sacramento to join the Elevator Controls team. The role is full-time and in-person, requiring hands-on technical support experience in elevator systems and strong communication skills in English (Spanish preferred).

You will work directly with customers to resolve issues, interpret schematics, and provide training as needed, with occasional after-hours on-call and travel to customer sites.

Qualifications

• AA or technical degree in electronics or equivalent work experience.
• 3–5 years in hands-on technical customer support, preferably for elevator systems.
• Spanish speaking preferred.
• Basic understanding of electrical principles.
• Ability to read and interpret line diagrams and schematics.
• Multi-tasking ability with strong communication skills in English.
• Technical support experience related to elevator systems a plus.
• Good knowledge of elevator systems and control equipment; troubleshooting a plus.
• Initiative and self-reliance.

Responsibilities

• Assist customers and resolve technical problems with EC control systems across delivery, installation, operation, maintenance, and upgrade.
• Provide timely solutions to minimize downtime and costs while maintaining safety standards.
• Explain technical information clearly over the phone or email.
• Document issues and steps taken; monitor queues and respond urgently.
• Offer technical training and on-site or in-house presentations as needed.
• Escalate unresolved issues to management for timely closure.
• Occasional after-hours on-call and travel to customer sites may be required.
• Provide technical/sales support and other duties as assigned.

Skills

Electrical principles

Schematics reading

Customer support

Spanish language

English fluency

Multi-tasking

Communication skills

Troubleshooting

Elevator know-how

Initiative

Education

AA or Technical Degree in Electronics

Job description

Technical Support Agent

Full Time • Sacramento, CA

Overview

If you are a forward‑thinker interested in technical support, we are searching for a Technical Support Agent to join our Elevator Controls team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and the United Kingdom. Founding in 1927, Vantage supplies almost all electro‑mechanical devices used in contemporary elevators through its brands.

Requirements

• AA or Technical Degree in Electronics (or equivalent work experience)
• 3-5 years of previous hands‑on technical work experience in a customer support environment, preferably related to elevator systems
• Spanish speaking preferred
• Must have basic understanding of electrical principles
• Ability to read and interpret line diagrams and schematics
• Ability to multi‑task efficiently
• Strong communication skills, verbal and written, including fluency in English
• Technical Support experience related to elevator systems a plus
• Good knowledge of elevator systems and control equipment and demonstrated expertise in troubleshooting a plus
• Initiative and self‑reliance

Duties and Responsibilities

• Work directly with customers to provide services and assist in resolving technical problems with EC control systems in any of the following areas – Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/Modification, Upgrade & Repair
• Use discretion to effect timely solutions of problems to ensure customer satisfaction, eliminate downtime, and prevent cost overruns
• Analyze and verify proper operation of elevator control options to meet customer needs, safety/code requirements and company standards
• Articulate necessary technical information to customers in a simple and concise manner over the telephone or via e‑mail
• Document customer issues and steps taken to resolve the issue
• Monitor call queues and respond with a sense of urgency, ensuring process adherence
• Provide customer technical training and technical presentations as needed, both in-house and/or at customer locations
• Escalate unresolved customer complaints and issues to management to ensure timely response and closure of the escalated complaint and issue
• After‑hours on‑call availability may be required in this position
• Periodic travel to customer sites may be required; must be willing to travel on short notice
• Provide technical/sales engineering support and/or training when needed
• Other job‑related assignments as assigned

Benefits of Working With Us

• $26 – $28 per hour and potential for bonus
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/Company Match/Non‑Elective
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• … and more!

Position Details

• Full time Position, In Person
• Monday‑Friday 6:00 AM – 3:00 PM, 40 hour work week
• Sacramento, CA

Equal Employment Opportunity

Vantage Elevation, LLC provides equal employment opportunities for all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.