Tech Specialist 2 - Tysons, VA with Security Clearance

Unofficial M.C. Dean; Fairfax (VA); On-site; USD 91,000 - 136,000; Full time

Benefits offered by this job

Medical, dental, vision, life, anddis@

Paid time off

401k Retirement Plan

Tuition reimbursement

Military Reserve pay offset

Paid maternity leave

Competitive salary

Job summary

M.C. Dean in Tysons, Virginia, seeks an experienced Tier 1-2 technical support specialist for ESS platforms, including access control, VMS, intrusion detection, and related security hardware.

You will troubleshoot, monitor, and assist field technicians to keep systems up. Qualifications include 6+ years in helpdesk/security systems support, knowledge of LenelS2/Genetec/AMAG/Brivo/HID, video management like Milestone/Genetec, networking basics, and strong customer focus.

Qualifications

• Bachelor's degree with 2+ years experience OR Associate's degree with 6+ years experience OR High school diploma with 8+ years experience
• 6 years of experience in helpdesk, technical support, or security systems support.
• Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar).
• Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision).
• Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).
• Ability to diagnose hardware and software issues across ESS components.

Responsibilities

• Provide Tier 1-2 technical support for ESS platforms, including access control, VMS, intrusion detection, and related hardware.
• Troubleshoot badge access failures, door controller errors, camera outages, VMS connectivity, and credential provisioning.
• Monitor system health dashboards and alerts to identify failures or performance issues.
• Assist with user account creation, badge activation, permissions changes, and access level assignments.
• Support field technicians via remote diagnostics, log reviews, and configuration assistance.
• Document all support activities, resolutions, and system changes in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure uptime and incident response.
• Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software.
• Assist with routine maintenance, firmware updates, and configuration backups.
• Contribute to SOPs, troubleshooting guides, and training materials.
• Strong communication and customer-focused mindset.
• Ability to manage multiple tickets and prioritize effectively.

Skills

Customer service

Communication skills

Ticketing system

Remote diagnostics

Team coordination

Education

Bachelor's degree with 2+ years experience

Associate's degree with 6+ years experience

High school diploma with 8+ years experience

Tools

LenelS2

Genetec

AMAG

Brivo

HID

Milestone

Avigilon

ExacqVision

Job description

Overview About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Responsibilities

Provide Tier 1-2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware.

• Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning.
• Monitor system health dashboards and alerts to identify and elevate system failures or performance issues.
• Assist with user account creation, badge activation, permissions changes, and access level assignments.
• Support field technicians by providing remote diagnostics, log reviews, and configuration assistance.
• Document all support activities, resolutions, and system changes in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response.
• Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms.
• Assist with routine system maintenance tasks, firmware updates, and configuration backups.
• Contribute to the development of SOPs, troubleshooting guides, and training materials.
• Strong communication skills and customer-focused mindset.
• Ability to manage multiple tickets and prioritize effectively.

Qualifications

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a Public Trust is required.

Education/Experience:

• Bachelor's degree with 2+ years experience OR Associate's degree with 6+ years experience OR High school diploma with 8+ years experience
• 6 years of experience in helpdesk, technical support, or security systems support.
• Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar).
• Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision).
• Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).
• Ability to diagnose hardware and software issues across ESS components.

Preferred Industry Certifications

Lenel

Benefits

• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave
• A competitive salary

What we offer

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Pay Range USD $90,640.00 - USD $135,960.00 /Yr.