Tech Specialist 1 (Helpdesk Technician) -Tysons, VA with Security Clearance

Unofficial M.C. Dean; Fairfax (VA); On-site; USD 76,000 - 94,000; Full time

Benefits offered by this job

Competitive salary

Medical/dental/vision insurance

401k retirement plan

Tuition reimbursement

Paid time off

Paid maternity leave

Job summary

M.C. Dean is seeking a Tech Specialist 1 (Helpdesk Technician) to join the Security and Electronic Systems team, delivering Tier 1-2 support for access control, video management, and related security infrastructure across federal, local, and commercial customers.

The role emphasizes troubleshooting, diagnostics, and collaboration with field technicians, IT, and facilities to ensure system uptime and reliability in a fast-paced environment.

Qualifications

• 6+ years of experience in helpdesk, technical support, or security systems support.
• Requires reliable attendance at customer site during work hours.

Responsibilities

• Provide Tier 1-2 technical support for ESS platforms and hardware.
• Troubleshoot badge access, door controller, camera, and VMS issues.
• Monitor health dashboards and escalate failures.
• Assist with user accounts, badge activation, and permissions.
• Support field technicians with remote diagnostics and log reviews.
• Document activities and changes in the ticketing system.
• Coordinate with security ops, facilities, and IT teams for uptime.

Skills

Security systems support

Access control knowledge

Video management

Networking basics

Troubleshooting hardware

Customer service

Ticket management

Education

High School Diploma

Associate's degree

Tools

LenelS2

Genetec

AMAG

Brivo

HID

Milestone

Avigilon

Genetec Security Center

ExacqVision

Job description

Overview About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Tech Specialist 1 (Helpdesk Technician) to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

We’re seeking a detail-oriented Tech Specialist 1 (Helpdesk Technician) with hands‑on experience supporting Electronic Security Systems (ESS), including access control, video management, and related security infrastructure. This role supports both end users and field technicians, ensuring that security systems remain reliable, functional, and properly maintained.

Key Responsibilities

• Provide Tier 1-2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware.
• Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning.
• Monitor system health dashboards and alerts to identify and elevate system failures or performance issues.
• Assist with user account creation, badge activation, permissions changes, and access level assignments.
• Support field technicians by providing remote diagnostics, log reviews, and configuration assistance.
• Document all support activities, resolutions, and system changes in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response.
• Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms.
• Assist with routine system maintenance tasks, firmware updates, and configuration backups.
• Contribute to the development of SOPs, troubleshooting guides, and training materials.

Qualifications

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a Public Trust

Education/Experience

6+ years of experience with a High School Diploma 4+ years of experience with an Associate's

Requirements

• Requires reliable attendance at customer site during work hours required by customer
• 6 years of experience in helpdesk, technical support, or security systems support.
• Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar).
• Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision).
• Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).
• Ability to diagnose hardware and software issues across ESS components.
• Strong communication skills and customer-focused mindset.
• Ability to manage multiple tickets and prioritize effectively.

Preferred Technologies

• Allen Bradley PLC
• Ignition
• Distech
• Niagara
• Siemens Desigo
• Eaton Foreseer
• Schneider EPO
• Open Systems Interconnection (OSI)
• Wonderware
• Instrumentation calibrator/simulator

Preferred Industry Certifications

• CCST certification
• Security+ certification

What we offer

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.
• We offer an excellent benefits package including:
  • A competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Pay Range USD $75,520.00 - USD $94,400.00 /Yr.