Tech Specialist 4 - Annapolis Junction, MD

M.C. Dean, Inc.; Annapolis, Northern (MD, KY); Hybrid; USD 125,000 - 156,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

Paid time off

401k Retirement Plan

Tuition reimbursement

Job summary

M.C. Dean, Inc. is seeking a Tech Specialist 4 within the Security and Electronic Systems (SES) unit to design, engineer, integrate, operate and maintain electronic security services for federal, local and commercial customers.

This role requires TS/SCI with Polygraph and extensive on-site support experience, with travel across CONUS/OCONUS. The position offers competitive pay and full benefits, including medical, dental, vision, life, disability, PTO, 401k and tuition reimbursement.

Qualifications

• Clearance: TS/SCI with Polygraph required
• High School Diploma with 12+ years in installation/troubleshooting electronic security systems
• Associates with 10+ years experience or
• Bachelor's degree with 7+ years experience or
• Master's with 5+ years experience

Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system admin and engineering team using networking and system administration skills
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Prepare detailed documentation of system performance and service records
• Read and interpret engineering drawings and SOWs
• Travel as required for on-site support and install issues
• Interface with engineers and customers to ensure design efficiency

Skills

Networking principles

System administration

Customer communication

Technical documentation

Education

High School Diploma

Associate degree

Bachelor's degree

Master's degree

Job description

Overview

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Tech Specialist 4 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Provide on site system support post deployment Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blue prints, schematics and statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Performs research, selection, modification, design, maintenance, and/or the development of Technical Security equipment and systems.
• Independently and as part of a team, reviews, analyzes, and resolves difficult and complex technical security problems.
• Resolves or recommends solutions to overlapping and conflicting security requirements by utilizing knowledge, skills, and abilities, including the ability to interpret various directives, rules, and regulations.
• May act as a subject matter expert, requiring formal and independent learning and the ability to translate this expertise into recommendations in specific circumstances.
• Communicates orally with customers and groups on technical security related issues.
• Writes reports to document mission events, research findings, procedures, and other technical security related issues.

Qualifications

Clearance/Citizen Type:Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; TS/SCI with Polygraph required.

• High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Associates with 10+ years of experience or
• Bachelor's Degree with 7+ years experience or
• Master's Degree with 5+ years experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel CONUS and OCONUS

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Pay Range

USD $125,120.00 - USD $156,400.00 /Yr.