TECH SERVICES REPRESENTATIVE

Delaco Steel; Dearborn (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Delaco Steel is seeking a Tech Services Representative in Michigan to ensure fast response and containment of issues, coordinating corrective actions across mills, internal processes and customer contacts. You will visit customers, report activities, relay problem details, and communicate status of new part launches while supporting quality and process improvement initiatives.

Candidates should have a Bachelor's degree or equivalent experience, familiarity with ISO/IATF 16949, strong computer

Qualifications

• Bachelor’s Degree in related field or equivalent years of experience in similar industry.
• ISO & IATF 16949 knowledge and understanding is a plus.
• Excellent computer skills in Microsoft Windows environment; specifically, Outlook and Excel.

Responsibilities

• Visit customers regularly and report on activities to support corrective actions.
• Provide information on customer problems and issues.
• Respond quickly to customer issues within 24 hours.
• Communicate status of new part launches to customers.
• Assist with disposition of material shipping to customers.
• Facilitate meetings on quality and customer concerns.
• Recommend and implement process improvements.
• Perform other duties as assigned.

Skills

Interpersonal skills

Decision making

Problem solving

Organizational skills

Multitasking

Communication

Plant floor presence

Education

Bachelor’s Degree in related field

Tools

Microsoft Excel

Outlook

Job description

JOB DESCRIPTION

Summary/Objective

Responsible for ensuring the fast response and effective containment of issues to meet or exceed our customer’s expectations. Responsible for facilitating the interaction and corrective action process across mill suppliers, internal processes and customer point of contact while meeting the process metrics and financial goals. The Tech Services Representative complies with policies, regulations and values for safety, quality, delivery and financial stewardship.

Essential Functions

• Makes regular visits with all customers and reports on activities to facilitate corrective action process
• Provides information on customer problems and issues
• Provides fast response of customer issues to employees by reviewing all major issues within 24 hours and documenting
• Communicates status of all new part launches to customers
• Assist with disposition of material shipping to customers
• Follows up all trial material and special runs of material at Customers
• Meets with Technical Service Representatives from supplying mills to reconcile claims and rejects
• Assist in problem solving and implementation of corrective actions
• Review and monitor NCM’s issued
• Facilitate meetings related to quality and customer concerns and follow through with tasks
• Comply with all company and departmental policies and procedures, elevate concerns as needed
• Communicate with department personnel to discuss pertinent information
• Recommend and implement process improvements
• Other duties as assigned

Requirements

Qualifications

• All candidates must be able to work all shifts, Saturday, Sunday and overtime when needed
• Walk / work on the plant floor to provide guidance and oversite
• Outstanding interpersonal relationship building with customers and company employee
• Exercise decision making skills
• Approachable and professional
• Solid problem solving skills with the ability to effectively handle multiple tasks at one time
• Well organized

Required Education and Experience

• Bachelor’s Degree in related field or equivalent years of experience in similar industry
• ISO & IATF 16949 knowledge and understanding is a plus
• Excellent computer skills in Microsoft Windows environment; specifically, Outlook and Excel.