Customer Service Rep - Tesla and Toyota

US Farathane Corporation; Georgetown (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

US Farathane Corporation in Georgetown, TX is looking for a Customer Service Representative to act as the main point of contact with customers and to support the materials department by ensuring orders are shipped as ordered and on time.

Responsibilities include coordinating production releases to meet 100% on-time delivery, handling schedule changes, and communicating with Manufacturing, QA, Shipping/Receiving, and Purchasing to resolve issues while maintaining quality and safety standards.

Qualifications

• High school diploma or GED with 3–5 years related experience or equivalent.
• Combination of education and experience.
• Knowledge of EDI systems and related current customer requirements.
• Computer literate.
• Thorough understanding of customer releases.
• Knowledge of MRP system.

Responsibilities

• Assure production requirements are shipped to the customer as released to ensure on‑time delivery.
• Lead customer driven requirements and coordinate with various systems and customers.
• Back up Shipping and Receiving Supervisor during absences.
• Inputs manual releases and reconciles releases or accum issues.
• Maintain premium freight log and respond to schedule changes.
• Communicate with Manufacturing, QA, Shipping/Receiving, and Purchasing on scheduling issues.
• Coordinate NAFTA requirements and meet deadlines.
• Notify customers of late, missed or short shipments.
• Cycle counts as needed per Materials Manager.
• Review vendor releases to ensure on-time delivery of materials/parts.
• Assist in problem solving and maintain safety procedures.
• Adhere to company policies and maintain clean work area.

Skills

EDI systems knowledge

MRP system

Computer literacy

Understanding of customer releases

Education

High school diploma or GED

Tools

MRP system

EDI systems

Job description

Summary:

Customer Service Representative is responsible for providing the main line of communication with the customer and supports the materials department by assuring customer requirements are shipped as ordered, on time.

Summary:

Customer Service Representative is responsible for providing the main line of communication with the customer and supports the materials department by assuring customer requirements are shipped as ordered, on time.

Essential Functions:

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements
• Leads customer driven requirements such as: FMC-DDL, Visteon DDL, DCX’s system requirement’s, Valeo WEB-EDI, etc.
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
• Inputs manual releases as received and reconciles any release or accum issue.
• Maintains premium freight log.
• Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
• Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
• Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines.
• Notify customers of late, missed or short shipments.
• Cycle counts as needed and specified by Materials Manager on specific raw materials and of finished goods.
• Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts.
• Assist, as appropriate, in problem solving activities
• Responsible for following all internal and OSHA required safety procedures
• Adherence to all company policies and procedures (ie, Quality Manual, Associate Handbook, etc)
• Maintain high standards of housekeeping in work area
• Support plant activities toward achieving customer awards and Quality registration (ie, QS 9000, Gold Pentastar, etc.)
• Helps the overflow of telephone calls to the operator.
• Interface with customers, contractors and suppliers as appropriate
• On call 24 hours for customer expedites

Qualifications:

• High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent
• combination of education and experience.
• Knowledge of EDI systems and related current customer requirements.
• Computer literate.
• Thorough understanding of customer releases.
• Knowledge of MRP system.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, walk, sit, talk or hear. Ability to lift 45 pounds.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These conditions include:

• The employee is regularly exposed to working in the manufacturing environment and work with moving mechanical parts.
• The employee must not wear any loose-fitting clothing that may get in the way of the moving machinery.
• The employee is occasionally exposed to extreme heat and vibration. The noise level in the work environment is usually moderate