Tech Service Specialist V (60884)

Frymaster; Shreveport (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wage

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness Program

Training and Development

Tuition Assistance

Paid Time Off (PTO)

Job summary

Frymaster is seeking a Tech Service Specialist V to provide technical support on equipment in Shreveport, LA. The role involves assisting Service Techs, helping resolve escalated issues, and requires extensive technical experience.

Candidates should have 5-10 years of relevant experience and strong communication skills. Benefits include competitive wages, healthcare options, a 401(k) savings plan, and paid time off.

Qualifications

• 5-10 years Electrical, Technical, Engineering experience preferred.
• Previous field technical experience in relevant field.
• Equipment repair and maintenance.

Responsibilities

• Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers.
• Work closely with Management, Customer Service, Sales, and Engineering to resolve issues.
• Resolve escalated Customer issues.

Skills

Computer usage including MS Office skills - Word, Excel and Outlook

Ability to communicate well and with tact verbally and in writing

In depth understanding of computer networking

Strong decision making and problem-solving skills

Strong Chain management Skills

Education

High School or equivalent

Job description

We are Frymaster! We design, manufacture and supply high-performance conveyor ovens for high-volume operations for the global commercial foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Tech Service Specialist V, you will provide technical support for incoming inquiries regarding service and repair issues with supported equipment in the field.

Reporting directly to the Manager of Technical Service, this position is based in Shreveport, LA.

This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at the time of hire.

Major Accountability

• Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
• Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
• Reviews and learns training materials for Call Center and field technician use to install, troubleshoot and repair of Frymaster/Merco equipment.
• Resolve Customer escalation issues.

Key Tasks & Responsibilities

• Provides technical assistance and service support for inquiries received, via phone or email from Service Techs, Service agencies, Sales and Customers and third-party sources in support of Frymaster and Merco brands.
• Resolve escalated issues from Chain Restaurant locations.
• Under direction of supervision and/or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area.
• Will include being in the on call rotation for afterhours, weekends and holidays once trained.

Qualifications

• High School or equivalent.
• 5-10 years Electrical, Technical, Engineering experience preferred.
• Previous field technical experience in relevant field. Equipment repair and maintenance.

Skills & Abilities

• Computer usage including MS Office skills - Word, Excel and Outlook.
• Ability to communicate well and with tact verbally and in writing.
• In depth understanding of computer networking wired and wireless communications and basic knowledge of all product lines.
• Strong decision making and problem-solving skills.
• Strong Chain management Skills.

Working Conditions

• Sitting: Extended periods of sitting at a desk or workstation while working on a computer or performing tasks.
• Standing/Walking: Occasional need to stand or walk within the office premises, such as moving between work areas, meeting rooms, and common spaces.
• Lifting/Carrying: Ability to lift and carry office supplies and materials, up to 20 pounds, occasionally.
• Repetitive Motion: Regular use of hands and fingers for typing, writing, and manipulating office equipment.
• Vision: Continuous use of visual acuity for reading documents, computer screens, and analyzing data.
• Hearing: Ability to hear and communicate effectively with coworkers, clients, and customers in person and over the phone.
• Speaking: Clear and concise verbal communication is essential for interacting with colleagues, clients, and team members.
• Bending/Reaching: Occasional need to bend, stoop, or reach for objects on shelves or in cabinets.
• Climbing: Minimal requirement for climbing stairs or using office building elevators.

Our Benefits

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.