Tech Service Specialist V

Welbilt; Fort Wayne (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare

401(k) savings plan

Wellness Program

Paid Time Off

On-the-job training

Job summary

Lincoln, a Welbilt brand, is seeking a Technical Service Specialist in Fort Wayne, IN. You will provide advanced technical support to service technicians, sales teams, and customers, diagnosing and repairing Lincoln ovens and related equipment.

The role requires 5–10 years of field experience, ability to read wiring diagrams, and strong communication. Occasional travel and after-hours on-call are required; on-site work predominates.

Qualifications

• High school diploma or equivalent; technical training preferred.
• 5–10 years of relevant technical service or field experience.
• Hands-on experience in equipment repair and maintenance.

Responsibilities

• Troubleshoot, diagnose, and resolve equipment service issues by phone, email, and onsite when needed.
• Support installation, maintenance, and repair of Lincoln product lines.
• Interpret wiring diagrams, schematics, and technical drawings; escalate as required.

Skills

Troubleshooting

Read wiring diagrams

Hardware knowledge

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Technical training

Tools

Electrical test equipment

Field service tools

Job description

We are Lincoln! We design, manufacture, and supply high- performance conveyor ovens for high-volume operations in the global commercial foodservice market. We empower you to grow with us. We recognize you and reward you. We won together as one team.The Technical Service Specialist provides advanced technical support for customers, service technicians, sales teams, and service partners. This role is responsible for troubleshooting and resolving equipment service issues, supporting field operations, and ensuring high levels of customer satisfaction. This position works closely with Technical Service leadership, Engineering, Sales, and third-party partners to diagnose issues, provide solutions, and continuously improve service delivery and equipment performance.Reporting directly to the Manager, Technical Service, this position is based in Fort Wayne, IN.This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.Key ResponsibilitiesTechnical Support & Field ServiceProvide technical assistance via phone, email, and occasional onsite support to service technicians, agencies, sales, and customers.Troubleshoot, diagnose, and resolve equipment service and repair issues.Support installation, maintenance, and repair of Lincoln product lines.Interpret wiring diagrams, schematics, and technical drawings.Customer & Escalation ManagementResolve escalated service issues, including those from national and chain accounts.Ensure timely and effective resolution of customer concerns.Support issue ownership through resolution, coordinating with internal and external partners.Collaboration & Continuous ImprovementWork cross-functionally with Technical Service leadership, Engineering, Sales, and Customer Service teams.Provide feedback on product performance and field serviceability.Support ongoing improvements to service processes and tools.Training & Knowledge DevelopmentContinuously expand knowledge of product lines, service tools, and troubleshooting practices.Support use of training materials and technical documentation to enhance service effectiveness.On-Call & Service SupportParticipate in on-call rotation for after-hours, weekends, and holiday support.Education & ExperienceHigh school diploma or equivalent required; technical training preferred5–10 years of relevant technical service or field experienceHands-on experience in equipment repair and maintenance requiredSkills & CompetenciesStrong troubleshooting and problem-solving skillsAbility to read and interpret wiring diagrams, schematics, and blueprintsProficiency in Microsoft Office (Word, Excel, Outlook)Effective verbal and written communication skillsMechanical and electrical aptitudeStrong decision-making and time management skillsCFESA certification or equivalent experience preferredWorking Conditions & Physical RequirementsPrimarily office-based with extensive phone and computer useParticipation in on-call rotation, including evenings, weekends, and holidaysOccasional travel (approximately 10%)Frequent sitting, typing, and screen useAbility to communicate effectively in a fast-paced environmentOur Benefits:We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:Competitive wageHealthcare (medical, dental, vision)401(k) savings planWellness ProgramSupplemental Health PlansEmployee Assistance ProgramTraining and DevelopmentTuition AssistanceHoliday Pay opportunitiesEmployee discountsPaid Time Off (PTO)On-the-job training and skills developmentBasic Life InsuranceLeave ProgramEmployee Events and more…Lincoln, a Welbilt brand, uses the latest advancement in air impingement technology for rapid heating, cooking, baking, and crisping of a wide range of meals. Lincoln’s versatile and specially designed conveyor ovens all share the same essence of efficiency, backed with an industrial foundation and incomparable integrity. Lincoln Ovens are produced and sold world-wide to foodservice, institutional and various other commercial industries. The Lincoln brand is based at our Shreveport, LA facility and is a division of Ali Group.For more information about Lincoln, visit www.lincolnfp.com. To explore more Career opportunities at Welbilt, visit www.welbilt.us/Careers .Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.#INLINCOLN#LINCOLN#LI-TR1