Tech Service Specialist V (50949)

Welbilt; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare

401(k) savings plan

Wellness Program

Tuition Assistance

PTO

Employee Discounts

On-the-job training

Basic Life Insurance

Job summary

Lincoln, a Welbilt brand, seeks a Technical Service Specialist to provide advanced technical support to customers, service technicians, and sales teams. The role involves troubleshooting equipment service issues, supporting field operations, and collaborating with Engineering, Sales, and partners from Fort Wayne, IN.

Candidates should have 5–10 years in technical service, strong troubleshooting skills, and the ability to read wiring diagrams and blueprints. On-site travel is expected.

Qualifications

• High school diploma or equivalent required; technical training preferred.
• 5–10 years of relevant technical service or field experience
• Hands-on experience in equipment repair and maintenance required

Responsibilities

• Provide technical assistance via phone, email, and occasional onsite support to service technicians, agencies, sales, and customers.
• Troubleshoot, diagnose, and resolve equipment service and repair issues.
• Support installation, maintenance, and repair of Lincoln product lines.
• Interpret wiring diagrams, schematics, and technical drawings.

Skills

Troubleshooting

Wiring diagrams

MS Office

Communication

Mechanical aptitude

Electrical aptitude

Decision-making

Time management

CFESA certification

Education

High school diploma or equivalent

Technical training

Job description

Overview

We are Lincoln! We design, manufacture, and supply high-performance conveyor ovens for high-volume operations in the global commercial foodservice market. We empower you to grow with us. We recognize you and reward you. We won together as one team.

Role

The Technical Service Specialist provides advanced technical support for customers, service technicians, sales teams, and service partners. This role is responsible for troubleshooting and resolving equipment service issues, supporting field operations, and ensuring high levels of customer satisfaction. This position works closely with Technical Service leadership, Engineering, Sales, and third-party partners to diagnose issues, provide solutions, and continuously improve service delivery and equipment performance. Reporting directly to the Manager, Technical Service, this position is based in Fort Wayne, IN.

Locations & Eligibility

This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.

Key Responsibilities

• Technical Support & Field Service
  • Provide technical assistance via phone, email, and occasional onsite support to service technicians, agencies, sales, and customers.
  • Troubleshoot, diagnose, and resolve equipment service and repair issues.
  • Support installation, maintenance, and repair of Lincoln product lines.
  • Interpret wiring diagrams, schematics, and technical drawings.
• Customer & Escalation Management
  • Resolve escalated service issues, including those from national and chain accounts.
  • Ensure timely and effective resolution of customer concerns.
  • Support issue ownership through resolution, coordinating with internal and external partners.
• Collaboration & Continuous Improvement
  • Work cross-functionally with Technical Service leadership, Engineering, Sales, and Customer Service teams.
  • Provide feedback on product performance and field serviceability.
  • Support ongoing improvements to service processes and tools.
• Training & Knowledge Development
  • Continuously expand knowledge of product lines, service tools, and troubleshooting practices.
  • Support use of training materials and technical documentation to enhance service effectiveness.
• On-Call & Service Support
  • Participate in on-call rotation for after-hours, weekends, and holiday support.

Qualifications

• Education & Experience
  • High school diploma or equivalent required; technical training preferred
  • 5–10 years of relevant technical service or field experience
  • Hands-on experience in equipment repair and maintenance required
• Skills & Competencies
  • Strong troubleshooting and problem-solving skills
  • Ability to read and interpret wiring diagrams, schematics, and blueprints
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Effective verbal and written communication skills
  • Mechanical and electrical aptitude
  • Strong decision-making and time management skills
  • CFESA certification or equivalent experience preferred

Working Conditions & Physical Requirements

• Primarily office-based with extensive phone and computer use
• Participation in on-call rotation, including evenings, weekends, and holidays
• Occasional travel (approximately 10%)
• Frequent sitting, typing, and screen use
• Ability to communicate effectively in a fast-paced environment

Benefits

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…

Lincoln, a Welbilt brand, uses the latest advancement in air impingement technology for rapid heating, cooking, baking, and crisping of a wide range of meals. Lincoln Ovens are produced and sold world-wide to foodservice, institutional and various other commercial industries. The Lincoln brand is based at our Shreveport, LA facility and is a division of Ali Group.

For more information about Lincoln, visit www.lincolnfp.com. To explore more Career opportunities at Welbilt, visit www.welbilt.us/Careers.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

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