Tech Service Desk Agent - Fast Fixes & FCR

Unisys; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) match

Comprehensive healthcare

Ongoing learning opportunities

Job summary

Unisys is looking for a customer service representative in Pennsylvania to resolve customer requests related to software, hardware, and network operations. The ideal candidate will have at least 5 years' IT service experience and strong problem-solving skills.

The role offers an engaging work environment with unlimited paid time off, 401(k) matching, and comprehensive healthcare benefits. Unisys is committed to supporting work-life balance and your future success.

Qualifications

• 5+ years of related experience in Information Technology service delivery.
• 12 months to 2 years of IT Service Desk experience.
• Capability to comply with U.S. export control regulations.

Responsibilities

• Respond to and resolve customer requests efficiently.
• Accurately document calls and cases.
• Resolve a minimum of 12 tickets per day.

Skills

Customer service

Problem resolution

Analytical skills

ITIL Foundations Certification

Microsoft Desktop Administration

Education

Associate's degree or professional certification

5+ years of related experience

Relevant IT qualifications at tertiary level

Job description

Unisys is looking for a customer service representative in Pennsylvania to resolve customer requests related to software, hardware, and network operations. The ideal candidate will have at least 5 years' IT service experience and strong problem-solving skills.

The role offers an engaging work environment with unlimited paid time off, 401(k) matching, and comprehensive healthcare benefits. Unisys is committed to supporting work-life balance and your future success.