IT Service Desk Agent — First-Line Tech Support (Unlimited PTO)

Unisys Corporation; Pennsylvania; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) match

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation is seeking a Service Desk professional to provide first level support for software, hardware and network issues. You will document interactions, diagnose problems, and guide incidents to resolution while maintaining data accuracy in the management system.

The role emphasizes strong customer service, time management, and the ability to work across multiple clients in a fast-paced service center environment. A commitment to equal opportunity employment is highlighted.

Qualifications

• 6 months IT Service Desk experience, or related experience.
• 6 months experience providing Level 3 support for MS Office, MS Exchange and MS Windows networks.
• Working knowledge of data and voice network concepts.
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in IT service delivery.

Responsibilities

• Provide first level telephone and media contact support.
• Respond to and resolve customer requests related to software, hardware and network operations difficulties.
• Document calls and incidents accurately.
• Manage time and workload to meet service levels.
• Act as a single point of contact on incidents and problems logged.
• Perform diagnostics to initiate problem management workflow.

Skills

IT Service Desk

MS Office

MS Exchange

Windows networks

Networking concepts

Time management

Customer service

Education

High School diploma

Associate's Degree

Professional certification

License

Tools

MS Office

MS Exchange

Windows OS

Job description

Unisys Corporation is seeking a Service Desk professional to provide first level support for software, hardware and network issues. You will document interactions, diagnose problems, and guide incidents to resolution while maintaining data accuracy in the management system.

The role emphasizes strong customer service, time management, and the ability to work across multiple clients in a fast-paced service center environment. A commitment to equal opportunity employment is highlighted.